Senior Business Analyst

Company Description

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We are seeking an experienced Business Analyst to join a business transformation program focused on improving operational efficiency, customer outcomes and business processes across a complex healthcare services environment.

Working closely with operational stakeholders, business leaders and technology teams, you will play a key role in understanding current business processes, identifying improvement opportunities, facilitating workshops, gathering requirements and supporting the successful delivery of change initiatives. You will be responsible for documenting current and future state processes, creating high-quality business analysis artefacts, supporting testing and implementation activities, and helping ensure solutions are aligned to business objectives.

This role requires a strong communicator who can build relationships across multiple stakeholder groups, navigate ambiguity and translate complex business problems into practical, implementable solutions. Experience within healthcare, pharmacy, health services, aged care or similarly regulated environments will be highly regarded.

Qualifications

• Experience facilitating workshops, gathering business requirements and engaging with a broad range of stakeholders.
• Strong business process mapping, current-state/future-state analysis and process improvement capability.
• Experience creating user stories, acceptance criteria, business requirements documents and associated BA artefacts.
• Demonstrated experience supporting business transformation, operational improvement, implementation or integration initiatives.
• Experience coordinating or supporting UAT, defect management, business readiness, go-live and hypercare activities.
• Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions.
• Experience working within healthcare, pharmacy, health services, aged care, medical, clinical or other regulated environments.
• Exposure to enterprise technology platforms such as CRM, ERP, Salesforce, Microsoft Dynamics, SAP or similar business systems.

Additional Information

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

 

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

 

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

• Department: Digital Applications