M12 - Business Analyst

Responsibilities 

• Engage business stakeholders, business/product owners, operational teams and external vendors to elicit, analyse, frame the problems and document business requirements

• Translate business requirements into functional specifications, user stories, acceptance criteria, metrics, process flows, service journey, wireframes and other project artefacts

• Conduct impact assessments and gap analysis for business requirements, incidents and integration initiatives

• Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency

• Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions

• Work closely with the cross-functional Scrum team to ensure business requirements are accurately translated into system solutions

• Support solution design discussions involving OutSystems, AWS services, APIs and external system integrations

• Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs

• Assist in release planning, requirement prioritisation, product backlog grooming and backlog management activities

• Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments

• Assist with incident investigations, root cause analysis and service recovery activities for production issues

• Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures

• Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8 requirements and system governance standards

• Support change management, stakeholder communications and user adoption activities for the releases including conduct user training sessions

Requirements 

• 5 + years experience as Business Analyst

• Experience in agile-scrum methodology and end-to-end project lifecycle, including writing user stories and participating in sprint ceremonies

• Experience with tools like Confluence, JIRA, or similar project management and documentation platforms

• Experience in UAT

• Experience building government or public sector digital products

• Experience in integrating legacy systems into a modern platform

Desirable Experience

• Experience with OutSystems-based delivery

• Experience in GovTech tech stack

• Experience in OutSystems-based delivery

• Experience in handling legacy tech systems

• Experience in integrating applications with AI or machine learning services

• Experience in UX design and problem discovery, such as facilitating user research and co-creation workshops, problem framing, service blueprinting, user journey mapping and synthesising research findings into actionable requirements
• Familiarity with AI tools to accelerate research synthesis, requirements documentation and ways of working