JobCubby JobCubby
Sign up
Octal Philippines Inc.

Sr. Application Support Engineer (L2)

Octal Philippines Inc. Makati, National Capital District, Philippines

Information Technology & Services · 51-200 employees

6 h ago
support-engineer Mid (2-5 yrs) Full-time Philippines
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The role involves providing service desk support, managing support tickets, and monitoring system health to ensure optimal performance. Additionally, the engineer will troubleshoot software and network issues while collaborating with senior staff to resolve complex bugs.

What they look for

Application Support Troubleshooting System Monitoring Service Desk Support SLA Management SQL Windows Server Unix Technical Documentation Communication Skills Problem-solving Logical Thinking

Requirements

Candidates must hold a bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in SQL and familiarity with Windows or Unix server environments are required for this position.

Full description

Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

  • Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
  • System Monitoring: Check application health, server alerts, and log files to catch errors early.
  • Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
  • Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates.
  • Documentation: Record recurring problems and their solutions in the internal knowledge base.
  • Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
  • Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
  • Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
  • Problem-Solving: Strong logical thinking to track down the root cause of an application error.

Similar roles