JobCubby JobCubby
Sign up
Computacenter

SG - Desktop Support Engineer

Computacenter Singapore, Singapore

Information Technology & Services · 10,001+ employees

4 h ago
support-engineer Mid (2-5 yrs) Full-time Singapore
Log in to apply, save this posting, or score it against your profile with AI.

About the role

The engineer will diagnose and troubleshoot hardware, software, and network connectivity issues while maintaining accurate logs of all technical support requests. They are responsible for providing prompt feedback to clients and escalating unresolved issues to the appropriate internal teams.

What they look for

Desktop Support Networking Helpdesk Technical Support Desktop Engineering Hardware Support Printers Hardware Troubleshooting Remote Desktop Windows OS Network Configuration Account Setup Troubleshooting Communication Skills Problem-solving

Requirements

Candidates must have at least 2 years of experience in desktop support and hold a diploma or degree. Proficiency in Windows OS environments, hardware troubleshooting, and network configuration is required, along with excellent communication skills.

Full description

Job Description

  • Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus
  • FMS Engineer, Desktop Support ,Technical Support , with Minimum 2 years experience Minimum Graduate ,Diploma Holder Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Requirements

  • Proven work experience as a Technical Support Engineer/Desktop Support Engineer
  • Hands-on experience with Windows OS environments
  • Hands-on experience with Dot matrix/LaserJet printers configuration, hardware troubleshooting
  • Good understanding of computer systems, Network connectivity, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Tightvnc, team viewer)
  • Excellent problem-solving and communication skills
  • Excellent communication Skill (This is must)

Key Skills

  • Desktop Support
  • Networking
  • Helpdesk
  • Technical Support
  • Desktop Engineering
  • Chat
  • Hardware Support
  • Printers
  • Hardware Troubleshooting
  • Remote Desktop

Similar roles