WHOLESALE BANKING BUSINESS ANALYST / CUSTOMER JOURNEY EXPERT

Wholesale Banking Business Analyst / Customer Journey Expert

Our client, a major international bank based in Luxembourg, is looking for a Business Analyst / Customer Journey Expert, who will be working in the tribe Wholesale Banking Products & Channels.

About the tribe

Who We Are:

We are the driving force behind our client's Wholesale Banking transformation. Our mission is to deliver innovative products and seamless channels that empower global clients to thrive in a fast-changing financial landscape. Acting as the Single Point of Contact for Wholesale Banking and Financial Markets & Global Treasury, we ensure consistency, efficiency, and excellence across all client interactions.

What We Do:

Our Tribe designs and implements solutions that simplify processes, harmonize client experiences, and enable end-to-end digital journeys. We collaborate across business lines and technology teams to translate complex requirements into actionable solutions, ensuring compliance and operational integrity. By leveraging Agile practices, we accelerate delivery and continuously improve the way we serve our clients.

Why It Matters:

Wholesale Banking is at the heart of global commerce. By creating streamlined, secure, and client-centric solutions, we help businesses grow and economies flourish. Our work ensures that our client remains a trusted partner for large-scale financial transactions, safeguarding both our clients and the financial system through innovation and resilience.

Is WB Tribe for you?

If you are passionate about shaping the future of banking, thrive in collaborative environments, and enjoy solving complex challenges with creativity and precision, then the Wholesale Banking Tribe is the place for you. Here, you will combine analytical thinking, stakeholder engagement, and technical expertise to make a tangible impact.

Role overview

This role requires a significant knowledge of Wholesale Banking (incl. funds industry, custody and depositary bank activities), and Financial Market & Treasury products and processes. It combines a client-focused approach with analytical skills and result-oriented thinking and risk thinking.

Your key activities:

Requirements gathering & analysis

• Collaborate with stakeholders to collect and clarify product-related requirements.

• Truly understand our products, services, and end-to-end customer processes.

• Analyze platform changes and process variations to identify risks.

• Prepare clear and structured functional specifications for development teams.

Risk & compliance management

• Conduct risk assessments on proposed changes and processes.

• Ensure strict adherence to internal risk frameworks (e.g., NFR, ORM, KYC/AML, Fraud, Information Security) and proactively coordinate with 2nd line of defense teams to secure all required approvals.

• Ensure compliance with applicable regulations and internal policies.

• Monitor and address compliance gaps proactively.

Agile delivery & cross-functional collaboration

• Actively participate in Agile ceremonies (planning, refinement, retrospectives, demos).

• Work closely with Tech teams to ensure successful implementation of solutions.

• Drive process simplification and harmonization across functional lines.

• Contribute to team dynamics and foster collaboration to achieve common goals.

Are you...

...an analytical thinker with a passion for solving complex problems and improving processes?

Do you have strong stakeholder management skills and the ability to communicate clearly across diverse teams?

Are you adept at evaluating various risk types and integrating the right mitigation measures into processes and decisions?

Are you comfortable working in an Agile environment, collaborating with tech and business teams to deliver impactful solutions?

Do you possess a solid understanding of financial instruments and the ability to assess risks and ensure compliance?

Are you proactive, detail-oriented, and able to make sound decisions even in uncertain situations?

Do you thrive in a team setting, contributing ideas and fostering collaboration to achieve shared goals?

Are you fluent in English and French (verbal and written)?

If you answer YES to most of the above, this vacancy could be for you!

Please send your application, including a cover letter and a detailed CV, to cv@blackridgegroup.com or contact us directly at +352 20 61 04 for more information. Your application will be treated with complete confidentiality.