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Tufin

Technical Support Engineer, L2

Tufin Gurgaon, Haryana, India

Computer and Network Security · 501-1,000 employees

16 h ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide technical support to global customers and partners while troubleshooting issues within the Tufin suite and OS. Act as a liaison between customers and internal resources while supporting product implementation and integration.

What they look for

Technical Support Network Security Linux Routing TCP/IP Firewall Administration Check Point Palo Alto Networks Cisco Juniper Fortinet Perl Python BASH Kubernetes Troubleshooting

Requirements

Requires 3+ years of experience in network/security systems or Linux server operations. Candidates must possess strong knowledge of networking protocols and firewall administration.

Full description

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer- Tier 2 at Tufin you will:

  • Provide technical support to worldwide customers and partners using all methods of communication.
  • Troubleshoot to full resolution of issues within the Tufin suite and OS
  • Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
  • Support the implementation and integration of Tufin products within customers’ infrastructure
  • Help to document best practices in maintaining Tufin solutions
  • Develop a deep understanding of the customers’ technical environment
  • Support the EMEA region

Requirements

  • 3+ years implementation/operations experience of network/security systems OR experience of Linux servers
  • Previous customer/end user facing experience as a technical lead
  • Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
  • Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
  • Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Perl, Python, BASH skills are a plus
  • Loyal, reliable, devoted & conscientious
  • Highly responsible and accountable
  • Experience working with K8S and complimentary services

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