Global Product Support (GPS) Engineer (Equipment)
Applied Materials Singapore
Semiconductor Manufacturing · 10,001+ employees
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About the role
The Global Product Support Engineer will develop procedures and Best Known Methods for new products while collaborating with engineering and manufacturing teams to resolve technical issues. They are also responsible for conducting failure analysis, managing the CAPA process, and creating training packages for global technical support teams.
What they look for
Requirements
The role requires conceptual and practical expertise in the discipline with a strong understanding of product integration and market competition. Candidates must demonstrate the ability to solve complex problems and act as a resource for colleagues while working within broad organizational guidelines.
Benefits
Full description
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
Singapore,SGP
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
- Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
- Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
- Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
- Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
- Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
- Collect process and qualification data to create product Best Known Methods (BKMs)
- Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
- Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Requirements:
- At least 2 years of relevant equipment experiences in the semiconductor industry
- Understanding of Vacuum chambers used in PVD or CVD, wet cleans products as well as hands-on skills in Electro-mechanical semiconductor assemblies
- Excellent communication and interpersonal skills
- Confident in liaising with internal and external stakeholders of various seniorities
Work Location:
- Science Park II (Moving to Tampines from Apr 2027)
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
