Network Engineer (LAN/WiFi) (Hybrid)

Overview

• Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client.

• This hybrid Contract-to-Hire position will be located in Eagan, MN.

• The work schedule: Monday – Friday from 8:00 AM – 5:00 PM CST with occasional on-call rotation and after-hours work.

• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Independently diagnose and resolve complex network incidents impacting performance, stability, or security.

• Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices.

• Analyze packet captures, logs, and telemetry data to identify and document root causes.

• Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter.

• Support high-availability environments, including failover, redundancy, and disaster recovery planning.

• Develop and maintain network documentation, standards, and runbooks.

• Perform root-cause analysis and produce technical reports on major incidents.

• Test and validate new network technologies and configurations prior to production rollout.

• Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference.

• Provide mentorship and technical guidance to Tier 1 and other staff.

• Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines.

Qualifications

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.

• 3+ years of hands-on network support experience in a LAN/Wi-Fi environment.

• Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet.

• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).

• Strong troubleshooting and analytical skills across OSI Layers 1-7.

• Understanding of LAN security standards and best practices.

• Experience with ServiceNow or comparable ticketing systems

• Exceptional communication skills.

• Must be a US Citizen or Permanent Status Green Card holder.

• Must be able to obtain Public Trust Clearance.

• Must have lived in the US for the past 5 years.

• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)