Customer Service Data Analyst

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

The Customer Service Data Analyst is responsible for interpreting data, analyzing results using statistical techniques, and providing ongoing reports for Frito-Lay North America (FLNA), developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality, maintaining site and CS performance metrics through the use of standard processes and best practices. The CSR will be expected to directly influence decision-making processes and contribute to the overall success of the organization.

Your Impact

As Customer Service Data Analyst your functions would consist of …

• Interpret data, analyze results using statistical techniques, and provide ongoing reports.

• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.

• Acquire data from primary or secondary data sources and maintain databases/data systems.

• Ensure data accuracy, KPIs calculation, SLA metrics and deliver dashboards and reports in a frequency that enable decision making and organizational success.

• Improve process efficiency through automation and enhacements in current tools used for order processing.

• Backfill other CSRs on vacations

Qualifications

Who Are We Looking For?

• 1-3 years of Frito Lay sales/supply chain/data experience

• Fluent in English

• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field.

• Strong knowledge of and experience with reporting packages (e.g., Tableau, Power BI), databases (e.g., SQL), programming (e.g., Python, R), and statistical packages (e.g., SAS, SPSS) and high profiency of Excel.

• Strong verbal and written communication skills to effectively interact with all levels of management.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Proficient in Microsoft Suite applications.

• Demonstrated ability to work in a results oriented, challenging environment

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.

• Internal digital platforms that promote self-learning.

• Development programs according to Leadership skills.

• Specialized training according to the role.

• Learning experiences with internal and external providers.

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

• Financial wellness programs that will help you reach your goals in all stages of life.

• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.

• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.