JobCubby JobCubby
Sign up
Vistance Networks

Staff Technical Support Engineer

Vistance Networks Tokyo, Japan

Telecommunications · 5,001-10,000 employees

3 d ago
support-engineer Mid (2-5 yrs) Full-time Japan
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

About the role

The Technical Support Engineer acts as the primary point of contact for customer inquiries, providing troubleshooting and issue resolution for the APAC region. Responsibilities include managing support tickets, maintaining documentation, and collaborating with senior engineers on critical cases.

What they look for

Docsis Pon Networking fundamentals Linux basics Troubleshooting Technical support Customer service Ticket management Documentation Communication skills

Requirements

Candidates must hold a bachelor's degree in a related field and possess at least 2 years of relevant experience. Proficiency in both English and Japanese is required, along with strong communication skills and technical knowledge of networking fundamentals.

Full description

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Role Overview The Technical Support Engineer serves as the first point of contact for customer technical inquiries, providing foundational troubleshooting support and ensuring timely resolution or escalation of issues. This role supports customers across the APAC region.

Key Responsibilities - First point of contact for customer inquiries - Provide APAC regional support and collaborate across time zones - Troubleshoot and escalate issues - Manage support tickets and documentation - Support senior engineers on critical cases - Maintain KB articles and documentation

Required Qualifications - Bachelor’s degree in related field -2+ years of relevant experience - Fluent in English and Japanese - Strong communication skills - Ability to work flexible APAC hours

Technical Skills DOCSIS, PON, Networking fundamentals, Linux basics, troubleshooting skills

Additional Requirements - On-call participation - Team collaboration - Customer-focused mindset

Why Join Us? Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

Aurora Networks (formerly CommScope’s Access Networks Solution segment) is the world’s leading provider of access network solutions. Our comprehensive, end-to-end product portfolio supports global service providers with innovative, leading-edge HFC, PON and broadband network products.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

; ;

Similar roles