Transition Delivery Manager

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-powered leader in indirect procurement, headquartered in Baar, Switzerland, with operations across major delivery centers and 26 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters, bold thinking is encouraged, and action follows ambition.

To learn more about Chain IQ, our services, and the clients we support around the world, please visit our website at https://chainiq.com/about-us/.

The Transition Delivery Manager is responsible for coordinating and driving the successful delivery of client transitions from initiation through go-live and handover to Business as Usual (BAU). Working closely with the clients and cross-functional teams, the role ensures that all transition activities are planned, governed, monitored, and executed in line with agreed timelines, quality standards, and business objectives.

Role description and requirements:

• Lead the day-to-day, end-to-end delivery coordination of client transitions, working closely with the Transition Lead and all relevant workstreams.

• Create, maintain, and manage the integrated transition plan, including milestones, dependencies, critical path, deliverables, and resource requirements.

• Establish and coordinate the transition governance cadence, including workstream meetings, status reviews, SteerCo preparation, decision tracking, and escalation.

• Own the consolidated RAID log and ensure that risks, assumptions, issues, and dependencies are actively followed up, assigned, and escalated where required.

• Coordinate delivery across workstreams and other involved functions.

• Monitor transition readiness against agreed entry and exit criteria, ensuring that gaps and required mitigation actions are transparent.

• Prepare accurate and timely transition reporting for internal and client stakeholders, covering progress, milestones, risks, decisions, resources, and overall readiness.

• Coordinate the preparation, review, and completion of key transition deliverables, including process documentation, operating procedures, training materials, and handover documentation.

• Coordinate testing, training, cutover, go-live, and hypercare activities across the responsible workstreams.

• Ensure a structured handover into the BAU organization, including completion of agreed deliverables, acceptance criteria, open-action tracking, and governance closure.

• Build effective relationships with internal and client stakeholders and support clear, proactive communication throughout the transition.

• Apply the Chain IQ transition methodology, templates, governance, and quality standards, and contribute lessons learned to their continuous improvement.

• Support solution design, transition planning, effort estimation, and sales activities for new opportunities where required.

• Coach and support more junior transition resources where applicable.

• Travel internationally depending on project requirements.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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