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Computacenter

HK - Desktop Support Engineer UBS

Computacenter Hong Kong, Hong Kong Island, Hong Kong S.A.R.

Information Technology & Services · 10,001+ employees

Aug 16
support-engineer Junior (0-2 yrs) Temporary Contractor Hong Kong S.A.R.
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About the role

The engineer will be responsible for the physical deployment of Windows 11 desktops, laptops, and thin clients, including inventory management and data wiping of legacy hardware. They will also perform desk-side visits to validate end-user data and coordinate with building management for equipment logistics.

What they look for

Desktop Support Windows 11 Deployment Hardware Inventory Data Wiping Blanco Software IT Support Logistics Management Quality Control Operating System Upgrades Hardware Deployment Technical Documentation Team Management

Requirements

Candidates must have an IT support background and be available for a 2-month project duration involving travel to Beijing and Shanghai. The role requires flexibility to work in shifts and the ability to manage hardware deployment, reporting, and quality control tasks.

Full description

We are looking for candidates with IT support background to join our Win 11 deployment project for a multinational financial institution. You need to be able to travel to Beijing & Shanghai to support the deployment for a 2-month project duration. You need to be open to work shifts as per below:

Team A

Team As local work hours are between 08.30hrs and 17.00hrs (allowing one-hour lunch)

The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks:

  • Preparing and building the desktop, Laptop, thin clients
  • Inventory of devices and legacy hardware
  • Producing deployment and other relevant inventory related reports
  • Validating client end user data via a desk-side visit as part of the agreed end user survey
  • Data wiping of legacy hardware using the Blanco software application
  • Handover What was done\issues from previous shift and what will be done on next shift
  • Organise deliveries Liaise with Security and loading bay
  • Logistics moving equipment where required and disposal of packaging, working alongside building management teams to ensure this is completed in a timely manner
  • Stock management\Inventory updates
  • Call off hardware from logistic partner
  • Mange team, absences, timesheet completion, mandatory training
  • Physical device deployment summary report
  • QA Quality control
  • Laptops Operating System upgrades contacting end users, arranging laptop drop off, building to Windows 11, arranging laptop pick up

Team B

Team Bs local work hours are between 15.00hrs and 11.30hrs (allowing one-hour lunch).

The team shall be made up of installation technicians and shall be responsible for but not limited to the following tasks:

  • Deployment of the desktop devices to the users desks
  • Where applicable and agreed on a country-by-country basis, the decommissioning and removal of all legacy equipment back to client's central location (to be made ready for collection by the Suppliers disposal / re-marketing provider)
  • Nightly reporting, including the total number of devices, number of successful deployments and number of failures with reason why, as defined by the client
  • Validating client end user data via a desk-side visit as part of the agreed end user survey

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