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Springbrook Holding Company LLC

Solutions Engineer

Springbrook Holding Company LLC American Fork, Utah, United States

Software Development · 201-500 employees

3 d ago
solutions-engineer Mid (2-5 yrs) Full-time United States
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About the role

Partner with Sales, Product, Operations, and Implementation teams to understand prospect challenges, align Springbrook’s ERP and payments solutions with operational needs, and deliver tailored demonstrations throughout the sales cycle. Support revenue growth by guiding prospects toward becoming customers and nurturing existing customer relationships and upsell opportunities.

What they look for

Customer Engagement Pre-Sales Consulting Sales Support Product Demonstrations Needs Analysis Business Acumen Technical Aptitude Relationship Building Communication Emotional Intelligence Adaptability Cross-Functional Collaboration ERP Solutions Upselling

Requirements

The role calls for technical aptitude, strong business acumen, learning agility, emotional intelligence, and the ability to tailor conversations to audiences ranging from municipal staff to executives. Candidates should be intellectually curious, comfortable with ambiguity, adaptable in a fast-paced SaaS environment, and effective at collaboration and relationship building.

Full description

THE OPPORTUNITY

Springbrook is seeking a forward-thinking, customer-centric Solutions Engineer to play a critical role in supporting revenue growth and customer engagement. This individual will partner closely with Sales, Product, Operations, and Implementation teams pre-sales to understand customer challenges, demonstrate the value of Springbrook's ERP and payments solutions, and guide prospects to become customers and engage with customers to nurture upsell opportunities.

The ideal candidate combines technical aptitude with strong business acumen, learning agility, and emotional intelligence. They are intellectually curious, comfortable navigating ambiguity, and capable of tailoring conversations to diverse audiences - from non-technical municipal clerks to finance directors and executive stakeholders. This role is highly collaborative and suited for someone who thrives in a fast-paced, evolving SaaS environment where adaptability, initiative, and relationship-building are essential.

As a trusted pre-sales advisor throughout the sales cycle, the Solutions Engineer will help uncover customer pain points, align solutions to operational needs, and deliver compelling demonstrations that drive successful customer outcomes and long-term partnerships.

THE COMPANY

Springbrook Software is the premier provider of cloud-based ERP and payments solutions tailored for local government entities and special districts. For over three decades, we have been pioneers in setting operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, economy, and security. Our solutions are trusted by over 3,000 cities, towns, and districts across the nation, enhancing financial management, payroll, and utility billing processes.

With its cutting-edge, cloud-native Cirrus ERP platform and integrated advanced tools like AI-powered automation and robust reporting, Springbrook is transforming how governments manage their operations. With backing from top-tier PE firms including Five Arrows and Accel KKR, the business is well positioned for continued innovation and scale.

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