Senior Technical Product Manager

Overview

About Nortal:

We’re Nortal. We think big and create cutting-edge digital solutions with a global reach. And with 25 years of experience, 2,700+ professional experts, and half a billion people worldwide impacted by our work, we believe we’ve got the numbers to back up that statement.  Our global teams have played a significant role in many Fortune 500 companies’ projects and systems and have been the driving force of digital transformation for governments, healthcare institutions, and leading enterprises worldwide. We combine best-in-class strategic consulting with software engineering, data, and design practices to bring our visions to life.

About the projectTUI is a global business with over 70 000 people on board, great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops.

As a Senior Product Manager, you will lead a product team responsible for a global post-booking self-service platform, enabling customers and agents to view and manage bookings, payments, holiday details, and post-booking changes. The role owns the definition and delivery of backend services, APIs, and customer-facing capabilities, working closely with engineering, architecture, design, and business stakeholders.

Responsibilities

• Own the product roadmap and backlog for post-booking services, balancing customer needs, business priorities, and technical requirements

• Lead product discovery and validation, identifying opportunities to improve self-service and the customer journey

• Take end-to-end ownership of features and backend capabilities, from requirements and prioritisation through delivery and post-launch improvement

• Translate business and customer needs into clear product requirements, API/service behaviours, and acceptance criteria

• Work closely with Tech Leads, Business Analysts, architects, engineers, designers, and business stakeholders to shape and deliver solutions

• Drive delivery within an Agile cross-functional team, managing dependencies, priorities, risks, and blockers

• Use product analytics, KPIs, and service performance data to measure impact and prioritise improvements

• Ensure delivered solutions meet expectations for quality, reliability, security, and performance

• Collaborate across teams and markets to ensure alignment and a consistent post-booking customer experience

Qualifications

• 5+ years of experience in Product Management, with proven ability to coordinate across technical teams and dependencies

• Strong technical understanding, with the ability to work effectively with architects, Tech Leads, Business Analysts, and engineering teams

• Ability to understand the technical context of backend services, APIs, integrations, data flows, and dependencies without needing to be deeply hands-on

• Experience working closely with Tech Leads and Business Analysts within cross-functional teams

• Travel-industry experience would be highly beneficial

• Strong stakeholder management, collaboration, and communication skills

• Upper-intermediate or higher English, both spoken and written

Nice to have:

• Experience owning backend services, platform, or API products (ideally in a microservices architecture)

• Familiarity with Java/Spring Boot services, Kubernetes, CI/CD pipelines, and observability tooling (e.g. Datadog)

• Understanding of contract testing (Pact), SLIs/SLOs, and reliability/SRE practices

• Experience with A/B testing and optimisation methodologies

• Understanding of UX/UI and accessibility design principles

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