QA Engineer

Key Responsibilities

• Design, maintain and run test plans, test cases and regression suites.
• Perform exploratory and end-to-end testing from a real user's point of view.
• Verify releases before rollout, including macOS and Windows install checks and testing of stable and prerelease channels.
• Test agent behaviour for accuracy, consistency and safety, including correct handling of tenant boundaries, permissions and sensitive information.
• Write clear, reproducible bug reports with steps, evidence, severity and customer impact, and track each to resolution and re-test.
• Work with engineers to prioritise defects, and flag release risks early.
• Contribute to test automation and tooling where it makes testing faster and more reliable, working with engineers on what to automate.
• Use AI tools to help draft test cases, analyse logs and speed up triage, while reviewing the output critically.
• Test the same agents and workflows across Slack, Microsoft Teams, WhatsApp, Telegram, Claude and ChatGPT, and confirm they behave consistently on each.
• Reproduce issues reported by customers or the team, gather evidence and hand engineers the full context.
• Maintain test documentation and a known-issues list, and report regularly on quality and release readiness.

Candidate Profile

• Around three or more years of experience in QA, software testing or a similar technical role, or equivalent hands-on experience.
• Experience testing software products end to end, including writing test cases and bug reports that engineers can act on.
• Strong written and verbal communication, with the ability to explain technical issues clearly to non-technical colleagues and customers, and to report problems precisely to engineers.
• A systematic approach to investigation: reproduce the issue, gather evidence, isolate the cause and verify the fix.
• Comfort with ticketing, issue-tracking and collaboration tools, and the discipline to keep every issue visible until it is resolved.
• Comfort working with AI tools in day-to-day work.
• Willingness to travel and work on-site with customers when required.
• Experience with SaaS, AI products, chatbots or messaging-platform integrations.
• Experience with test automation or basic scripting, or with API testing tools.
• Familiarity with macOS and Windows environments, including installation and troubleshooting on managed devices.
• Experience supporting enterprise or private-equity-backed portfolio customers, or working inside client IT environments.
• Awareness of data-privacy and security expectations when handling customer information.

Candidate Attributes

• Take clear ownership of quality issues, and see each one through to resolution.
• Be curious and thorough, with an instinct for spotting what others might miss.
• Stay calm and communicate clearly when releases are at risk or systems are down.
• Represent the user's point of view in internal discussions, backed by evidence rather than opinion.
• Be organised enough to manage many open issues and test cycles at once, keeping priorities and status visible.
• Be comfortable asking questions, raising risks early and giving direct, constructive feedback.
• Bring a practical, improvement-minded approach to documentation, process and tools.