Business Analyst - Metro

STARTING SALARY RANGE: $72,307 to 97,828 - exempt

Position: Full time

POSITION SUMMARY:

The Business Analyst bridges the gap between Information Technology and business operations by managing, optimizing, and expanding the YMCA's critical business applications, including Daxko, Dayforce, CampDoc, and related systems. This position serves as the primary liaison between end users, vendors, and IT leadership to drive continuous improvement in application performance, data integrity, business processes, and user adoption.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Serve as the primary system administrator and subject matter expert for Daxko CRM and associated YMCA business applications, including Dayforce, CampDoc, and others as assigned.
• Gather, analyze, and document business requirements from stakeholders across YMCA departments.
• Configure, test, and deploy application enhancements, workflows, and integrations in coordination with vendors and IT leadership.
• Develop and maintain system documentation, including user guides, process flows, standard operating procedures, and training materials.
• Provide end-user training, support, and troubleshooting for supported business applications.
• Manage vendor relationships, including escalation of support tickets, evaluation of release notes, and coordination of upgrades.
• Identify opportunities for process improvement and automation through better utilization of existing application capabilities.
• Produce regular reporting and dashboards from business systems to support leadership decision-making.
• Collaborate with the Director of Information Technology on project planning, prioritization, and technology roadmap initiatives.
• Ensure data integrity, security, and compliance within managed systems.
• Participate in new application evaluation and onboarding, including needs assessments and vendor demonstrations.
• Coordinate and execute user acceptance testing (UAT) for system updates, integrations, and new features.
• Perform other duties as assigned.

LEADERSHIP COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• Three or more years of experience in a similar business analyst, business systems, or application administration role.
• Bachelor's degree in Information Systems, Business, or a related field preferred.
• Nonprofit or YMCA experience preferred.
• Experience with CRM/ERP application administration and configuration, business process analysis, and requirements documentation.
• Working knowledge of system integrations and API/data exchange fundamentals; report building and data analysis using Excel, Power BI, or similar tools.
• Experience with UAT planning and execution, application security, and role-based access control.
• Daxko or comparable member-management CRM experience preferred; Dayforce/Ceridian experience and basic SQL knowledge are a plus.
• Strong written and verbal communication, analytical problem-solving, project management, vendor management, training, and change-management skills.
• Preferred certifications include CBAP or CCBA, Daxko Certified Administrator, Dayforce/Ceridian product training, and ITIL Foundations.
• Criminal clearance, including fingerprints and background clearance, as required by the YMCA.
• Complete required new employee orientation and child abuse prevention training

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Environmental Factors: Primarily indoor office and YMCA facility environments. The position is on-site and may require after-hours support related to business applications, upgrades, or technology initiatives. Noise level is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, and reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.