Sales Service Engineer

Company Description

Rotork is a market-leading provider of flow control solutions for the oil and gas, water and wastewater, power, chemical, process and industrial sectors. Through innovative research and development, a comprehensive product portfolio and global service capability, Rotork helps customers improve operational efficiency, reduce environmental impact and create safer working environments.

Job Description

Rotork is seeking an experienced and commercially driven Sales Service Engineer – RS Sales to develop sales, service and recurring revenue opportunities across Karnataka.

The successful candidate will be responsible for promoting products, spare parts, retrofit solutions and maintenance services to existing and new customers. The role requires a combination of sales capability and practical product-servicing knowledge, enabling the candidate to support customers throughout the complete sales and service cycle.

The position will involve customer engagement, technical support, site surveys, product servicing, market development, opportunity management, sales forecasting and collaboration with internal teams to achieve business targets.

Key Responsibilities

• Drive sales of products, spare parts, retrofit solutions and service offerings across Karnataka.
• Develop recurring revenue opportunities through upselling and cross-selling to existing customers.
• Provide product servicing, troubleshooting and basic technical support to end users.
• Conduct site visits, inspections, surveys, commissioning support and service-related activities as required.
• Demonstrate a sound understanding of valve actuators and associated control systems.
• Support customers with product-related technical queries and recommend appropriate service or replacement solutions.
• Develop and maintain strong relationships with existing and prospective customers, end users, consultants, contractors, distributors and channel partners.
• Identify new business opportunities and implement sales strategies to achieve annual targets.
• Conduct customer meetings, technical discussions, product presentations and seminars.
• Support technical evaluations, proposal preparation, commercial negotiations and order conversion.
• Coordinate with internal service, technical, operations, finance and other cross-functional teams to ensure timely customer support.
• Maintain accurate and up-to-date sales opportunity information in Rotork’s sales management system, including CE.
• Ensure timely sales reporting, order input, pipeline management and forecasting.
• Monitor customer requirements, market trends, competitor activities and emerging business opportunities.
• Provide regular feedback on market conditions, customer needs and competitor activity to support business planning.
• Prepare service reports, visit reports, quotations and other required customer documentation.
• Represent Rotork professionally and maintain the company’s standards of ethical and transparent business conduct.
• Travel extensively across Karnataka to meet customers, develop business and deliver service support.

Candidate Profile

The ideal candidate will have:

• A proven track record in sales and service within manufacturing, industrial automation, valve, actuator or process equipment industries.
• Approximately 4–5 years of relevant experience in a sales, service sales or technical service role.
• Practical knowledge of electric, pneumatic or hydraulic valve actuators and their applications.
• Hands-on experience in product servicing, troubleshooting, maintenance, installation, commissioning or site support.
• Experience in selling industrial products, spares, retrofit solutions or maintenance services.
• Knowledge of sales techniques, business development, account management and customer relationship management.
• Experience in preparing technical and commercial proposals and supporting contract negotiations.
• The ability to understand customer requirements and provide suitable technical and commercial solutions.
• A customer-focused, target-oriented and commercially driven approach.
• Willingness and ability to travel extensively across Karnataka.
• Experience working with industrial end users, EPC contractors, consultants, distributors or channel partners would be advantageous.

Qualifications

• B.Tech./B.E. or Diploma in Electrical Engineering.
• Relevant technical and commercial experience in valve automation, industrial automation or process equipment will be considered positively.

Additional Information

Key Competencies

• Strong technical, communication and presentation skills.
• Ability to explain technical concepts clearly to customers and internal stakeholders.
• Practical problem-solving and troubleshooting ability.
• Ethical, transparent and professional approach to business.
• Strong customer relationship management and negotiation skills.
• Ability to work independently in a field-based role while collaborating effectively with internal teams.
• Good planning, reporting and time-management skills.
• Commercial awareness and a clear focus on achieving sales and service targets.
• Ability to work effectively with people from different professional, cultural and organisational backgrounds.
• Adaptability and confidence in managing changing business priorities.
• Entrepreneurial mindset with a strong focus on business development and growth.
• Readiness to travel approximately 15–20 days per month across Karnataka & Kerala (if require).

 

• Department: Service