Desktop Support Engineer

About Us:Stitch is a visionary technology company committed to empowering businesses through our homegrown SaaS and API-driven platform. Our mission is to simplify money movement processes, enhance profitability, and deliver seamless experiences for our clients and their customers. We strive to eliminate complexities and create innovative solutions for a better tomorrow.

About the Role: This role involves providing L1/L2 end-user support for devices, operating systems, networking, and Microsoft 365 services, including user management, onboarding/offboarding, and troubleshooting issues across tools like Outlook, Teams, OneDrive, and SharePoint. It also includes advanced endpoint management using Intune for device enrolment, compliance, application deployment, security enforcement, and Autopilot provisioning, along with monitoring endpoint health. Additionally, the role covers asset lifecycle management, documentation, SLA adherence, and coordination with cross-functional teams to ensure efficient operations and compliance.

What will you be doing?

• Provide L1/L2 technical support for end-user devices, including laptops, desktops, mobiles, printers, and peripherals
• Troubleshoot OS, application, and connectivity issues across Windows, macOS, Microsoft 365, VPN, Wi-Fi, and networks
• Administer Microsoft 365 services: user accounts, licenses, mailboxes, distribution lists, and Teams/SharePoint access
• Handle device provisioning, onboarding/offboarding, application installations, and user profile configuration
• Manage OneDrive/SharePoint sync, file access, and permission-related issues whilemaintainingdetailed documentation and SLA compliance
• Coordinate with Infrastructure, Network, Cloud, and Security teams for escalations and issue resolution
• Manage Intune endpoint operations including deviceenrollment, compliance policies, app deployment, Autopilot, and security enforcement (BitLocker/FileVault)
• Maintain asset inventory and lifecycle tracking, ensuring audit-ready documentation and compliance with ISO/PCI standards

Who are you? 

• 2–5 years of experience in IT Service Desk, Desktop Support, or End User Computing roles
• Strong knowledge of Windows 10/11, macOS, and troubleshooting Microsoft Office, Outlook, and Teams
• Hands-on experience with Microsoft 365 AdminCenter(user, group, and license management)
• Good understanding of Intune device management and endpoint security fundamentals
• Basic knowledge of networking concepts including DNS, DHCP, LAN/WAN, VPN, and diagnostics
• Experience with ITSM tools (e.g., Jira Service Management, ServiceNow,Freshservice) and ticket handling
• Strong communication, problem-solving, customer service skills, with added advantage of PowerShell, Autopilot, and security/compliance awareness

Why Join Us?

• Be part of a fast-growing company driving innovation in financial technology.
• Work on challenging and cutting-edge projects that make a real impact.
• Opportunity to lead and mentor a talented team of developers.
• A collaborative and inclusive work environment with a focus on growth and development.