Salesforce Technico-Functional Lead

Company Description

EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.

Job Description

We are seeking an experienced and hands-on Salesforce Technico-Functional Lead who combines strong technical expertise with functional consulting and project leadership capabilities. In this role, you will act as a trusted advisor to clients, bridging business needs with technical execution to deliver impactful Salesforce solutions that enhance operational efficiency. This is a hands-on lead role; you must be comfortable engaging directly with customers to gather requirements, designing scalable solutions, and remaining actively involved in implementation activities.

Qualifications

Qualifications & Skills

• Arabic Speaker is a plus.
• Minimum of 7+ years of experience in Salesforce consulting and project management.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proficient in Apex, Visualforce, Lightning components, and Salesforce data management tools.
• Salesforce Certified Administrator is required; Platform Developer, or Sales/Service Cloud Consultant certifications are preferred.
• Excellent English communication skills are required; proficiency in Arabic is a plus.
• Proven experience in both functional and technical roles and open to travel on a mission basis.

Core Responsibilities

Stakeholder & Business Management

• Collaborate with business stakeholders to gather and analyze requirements, ensuring a deep understanding of business processes.
• Act as a liaison between technical teams and business stakeholders, ensuring clear communication regarding project status and timelines.
• Create and maintain documentation for customizations and configurations, and conduct training sessions for users and administrators.

Team Leadership & Project Delivery

• Lead end-to-end project delivery while staying up to date with Salesforce releases and recommending enhancements.
• Develop and execute test plans to ensure the integrity and quality of solutions, debugging and resolving issues as they arise.
• Provide ongoing support and implement enhancements to optimize Salesforce usage across the organization.

Technical Execution & Implementation

• Design scalable and efficient Salesforce solutions, including data models, user interfaces, and integrations.
• Implement integrations between Salesforce and other systems using REST/SOAP APIs, middleware, and ETL tools.