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CommIT

Tier-2 IT Support Engineer

CommIT Singapore, Singapore

Software Development · 501-1,000 employees

6 h ago
support-engineer Mid (2-5 yrs) Full-time Singapore
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About the role

The Tier-2 IT Support Engineer will provide professional hardware and software support, including break/fix, AV maintenance, and onboarding/offboarding for APAC users. The role involves managing IT tickets via the ITSM system, maintaining inventory, and ensuring adherence to company policies and SLAs.

What they look for

Hardware troubleshooting ITSM SLA handling Microsoft 365 administration Okta Identity management SSO Access management AV support Conference room support Onboarding Offboarding Networking basics IT security Device hardening PII handling

Requirements

Candidates must have 2-4 years of hands-on desktop or field support experience with proficiency in hardware troubleshooting, Microsoft 365, and identity management tools like Okta. Strong communication skills in English and experience with IT security, compliance, and ticketing systems are essential.

Full description

The company looking for Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs — hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.

Onsite Mon & Wed (09:00–18:00 SGT), remote Friday.

Seniority: Mid (Tier-2, ~2–4 yrs hands-on desktop/field support).

Responsibilities:

  • Hardware break/fix for laptops, accessories, and other IT equipment
  • AV support for conference rooms
  • Maintenance of workstations (docking stations, screens, cables)
  • Basic maintenance of the network room (with client-provided instructions)
  • Onboarding and offboarding of employees
  • IT equipment inventory stocktaking
  • Preparation and imaging of laptops for local stock; upkeep of spare laptops
  • Handling IT support tickets via the client ITSM system
  • Participation in Tier-2 IT support team meetings and training
  • Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists

Requirements

Must-have skills:

  • Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imaging
  • ITSM / ticketing & SLA handling (client ITSM system, daily service reporting)
  • Microsoft 365 administration & support
  • Okta — identity / SSO / access management
  • AV / conference-room support
  • Onboarding / offboarding of employees
  • Networking basics — network-room maintenance (with client instructions)
  • IT security & compliance — device hardening, access control, PII handling, media sanitization
  • English-language professional support & communication

Nice-to-have skills:

  • APAC / regional multi-site user support experience
  • IT asset / inventory management & stocktaking
  • Laptop imaging / MDM tooling (Intune, Autopilot, Jamf)
  • Daily reporting, team collaboration & backfill coverage

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