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Müller`s Solutions

Senior ServiceNow SecOps Business Analyst

Müller`s Solutions Dubai, Dubai, United Arab Emirates

IT Services and IT Consulting · 51-200 employees

4 d ago
business-analyst Senior (5-10 yrs) Full-time United Arab Emirates
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About the role

Lead workshops and requirements gathering with security, SOC, and IT stakeholders, then design future-state workflows and document user stories, acceptance criteria, process flows, and functional specifications. Coordinate with technical teams on ServiceNow SecOps solutions and security-tool integrations, while supporting KPIs, reporting, UAT, training, change management, and backlog prioritization.

What they look for

ServiceNow SecOps Business Analysis Requirements Gathering Process Design Security Incident Response Vulnerability Response Security Operations User Stories and Acceptance Criteria Functional Specifications Agile Backlog Management Stakeholder Management Workshop Facilitation Security Tool Integrations UAT Planning and Execution Security KPIs and Reporting Change Management NIST, ISO 27001, and MITRE ATT&CK

Requirements

Requires 6+ years of business analysis experience, including hands-on ServiceNow SecOps implementation experience in Security Incident Response and/or Vulnerability Response. Candidates should understand security operations and frameworks, have Agile documentation and stakeholder skills, be familiar with security tools, and hold a bachelor’s degree in a relevant field.

Full description

ummary We are looking for a Senior ServiceNow SecOps Business Analyst to lead requirements gathering and process design for ServiceNow Security Operations (SecOps). You will work closely with security teams, SOC analysts and technical consultants to turn security processes into effective ServiceNow solutions across Security Incident Response, Vulnerability Response and related modules.

⚠️ Must Have: Hands-on business analysis experience on ServiceNow Security Operations (SecOps) implementations. Onsite in Dubai.

Responsibilities

  • Run workshops with security, SOC and IT stakeholders to gather and document business requirements.
  • Analyse current security processes and design future-state workflows in ServiceNow SecOps.
  • Write clear user stories, acceptance criteria, process flows and functional specifications.
  • Map requirements to ServiceNow SecOps capabilities: Security Incident Response (SIR), Vulnerability Response (VR), Configuration Compliance and Threat Intelligence.
  • Work with technical consultants and developers to make sure solutions meet business needs.
  • Support integration requirements with security tools (SIEM, vulnerability scanners, EDR).
  • Define security KPIs, SLAs, dashboards and reporting requirements.
  • Support UAT planning and execution, training and change management.
  • Manage the backlog and prioritise requirements with product owners.
  • Act as the main link between business, security and technical teams.
  • 6+ years of experience as a Business Analyst, including significant experience on ServiceNow.
  • Must: Hands-on business analysis experience on ServiceNow SecOps (SIR and/or VR) implementations.
  • Strong understanding of security operations processes: incident response, vulnerability management, threat intelligence, SOC workflows.
  • Knowledge of security frameworks such as NIST, ISO 27001 and MITRE ATT&CK.
  • Experience writing user stories and functional specifications in Agile environments (Jira, ServiceNow Agile).
  • Familiarity with security tools such as Splunk, QRadar, Microsoft Sentinel, Qualys, Tenable, Rapid7 or CrowdStrike.
  • Excellent communication, workshop facilitation and stakeholder management skills.
  • Bachelor’s degree in IT, Computer Science, Information Security or a related field.

Nice to Have

  • ServiceNow certifications: CSA, CIS – Security Incident Response, CIS – Vulnerability Response.
  • Business analysis certifications (CBAP, CCBA, PMI-PBA).
  • Experience in banking, government or other regulated sectors in the UAE/GCC.
  • Arabic language skills.

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