System Analyst

• Job Description

Job Title: System Analyst

Department: Data Management

Location: Telework model

Schedule: Monday - Friday (normal business hours)

FLSA Status: Non-Exempt

Start Date: ASAP

End date: TBD – expecting a 12–18-month engagement but this will depend on new system timelines.

Summary

Accomplish business objectives by being involved in day-to-day support tasks, identify problems to automate processing or to improve existing collection system functions by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Inventory control and management based on client requirements and contracting.
• Test new system builds, programs, scripts, and any changes related to the data system.
• System upgrade: obtain and review release notes and disseminate the information to the appropriate team members via applicable design document. Test all changes related to the upgrade.
• Work with Managed Service Vendors to request work, troubleshoot issues, test work in progress and finalize for release to production.
• Review accounts based on exception reporting to ensure accounts are following automation.
• Processes vendor letter exports and imports.
• Monitor accounts and identify patterns or trends.
• Create/Modify reports.
• Review Artiva systems and contact platform capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
• Assist Artiva System Administrator in resolution of work problems related to flow charts, project specifications, or programming.
• Help troubleshoot end user questions.
• Assist and provide feedback on internal and external audits due.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Special projects as assigned.

Supervisory Responsibilities This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources

effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Managing Customer Focus - Promotes customer focus; develops new approaches to meeting customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Impact & Influence - Displays ability to influence key decision-makers.

Cost Consciousness - Develops and implements cost saving measures.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or GED required; Associates degree or equivalent from a two year or technical school; or 6 months to one-year related experience and/or training or

equivalent combination of education and experience degree preferred.

• 1 + year of experience working with Artiva Healthcare - Ontario Systems Applications.
• Additional Skills Required: Scripting, pool scripts for contact platform
• Knowledge of Visual Basic for Applications (VBA) and Structured Query Language (SQL) to interact with database systems and develop applications to automate processes and increase staff effectiveness.
• Strong working knowledge of Ontario Reports, Crystal Reports.
• Experience in developing and implementing software.
• Ability to work with geographically dispersed team .
• Strong oral/written communication.
• Ability to be flexible with work hours and willingness to be on call when needed.
• Prior experience with utilizing Accounts Receivable Management Systems with integrated dashboards to measure business data and empower management.
• Expertise with Business Intelligence and Data Visualization tools, including Microsoft Excel, Power Pivot (DAX), and Power BI.
• Knowledge of Visual Basic for Applications (VBA) and Structured Query Language (SQL) to interact with database systems and develop applications to automate processes and increase staff effectiveness.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations. Ability to write reports,

business correspondence, and procedure manuals. Ability to effectively present

information and respond to questions from groups of managers, clients, customers,

and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of SQL, Crystal Reports, EPIC, IDX, Simens/Cerner, Meditech, Ontario Database software.

Certificates, Licenses, Registrations

Favorable background investigation - specific to department and position requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include those used to work with computers.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teleworking setting. Computer, monitor(s), telephone, and headset used. The noise level in the work environment is usually moderate.