Customer Production Support Engineer (Teradyne, Melaka)

Work Location: Melaka

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Perform system installation, project management, calibration, retrofitting, training, and troubleshooting.

• Provide application support for customer production issues.

• Escalate customer production problems and take full ownership until resolution.

• Build and maintain strong relationships with customers; actively collaborate on issue prevention.

• Develop and implement support plans in coordination with cross-functional teams and customer maintenance groups, aiming to improve uptime and efficiency of Teradyne Test Equipment.

• Deliver training, facilitate technical exchanges, and present technical papers.

All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in Electronics, Electrical Engineering, or a related field.

• Minimum of 5 years’ experience working in testing or ATE environments.

• Experience in programming and hardware troubleshooting on Teradyne or other ATE platforms; familiarity with UltraFlex or UltraFlexPlus is a strong advantage.

• Strong team player with the ability to work independently.

• Excellent reasoning and practical problem-solving skills.

• Strong interpersonal and relationship-building skills, with a collaborative and proactive mindset.

• Effective written and verbal communication skills in both English and Mandarin.

• Willingness to travel internationally frequently to provide hands-on support and manage project activities.

We are only considering candidates local to position location and are unable to provide relocation for this position

This position is not eligible for visa sponsorship.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including outpatient medical, flexible benefits (Optical, dental, health screening, fitness and wellness), insurance, annual leave, ESPP and more.

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