UX Researcher

MaxBet is part of Flutter Entertainment (NYSE: FLUT) - the world’s largest online gambling operator, publicly listed on the New York Stock Exchange. As a truly global leader in sports betting and gaming, Flutter shapes the future of the industry.

MaxBet is a rapidly growing company specializing in sports betting, gaming and gambling. Headquartered in Serbia, we have a strong presence in Bosnia and Herzegovina, Montenegro and North Macedonia. We are committed to setting new industry standards, delivering top-tier entertainment while upholding the highest integrity.

Our success is built on our people - we foster a culture of teamwork, clear communication and mutual respect.

As we continue to grow, we are looking for a:

UX Researcher

Role Summary:

We are looking for a UX Researcher to expand our research capabilities across markets and product areas and reduce dependency on a single research resource. The role will focus on establishing a scalable surveying capability and generating actionable player insights that directly support Product and Design decisions.

Responsibilities:

• Planning and execution of UX research

across markets, player segments and product areas.

• Conducting qualitative and

quantitative research into player needs, behaviours and motivations.

• Market and competitor research

relevant to product decisions.

• Design, execution and analysis of

player surveys.

• Establishment and development of

scalable survey processes and tooling.

• Execution of interviews, usability

testing and concept testing.

• Translation of research findings into

product and design recommendations.

• Collaboration with Product Managers

and Designers from early discovery stages.

• Validation of new product concepts and

features.

• Evaluation of released experiences.

• Development of knowledge around player

behavior across markets.

• Collaboration with the existing UX

Researcher and Product Analyst.

• Maintenance of research repositories

and player insights.

Qualifications:

• 3–5+ years of experience in UX

Research, Product Research or a similar role.

• Experience with qualitative and

quantitative research methodologies.

• Strong experience in survey design,

execution and analysis.

• Experience with interviews, usability

testing and concept testing.

• Experience in international or

multi-market research.

• Strong ability to translate research

findings into actionable recommendations.

• Excellent communication and

presentation skills.

• Gaming or consumer digital product

experience is an advantage.

Perks and benefits:

Health & Well-being:

• Private health

insurance.

• Up to 6 days of 100%

paid leave without a certificate.

• Sports membership.

Work Environment & Comfort:

• Modern workspace with

relaxation areas.

• Hybrid work model with

flexible working hours.

• Remote work up to 30

days/year.

Work-Life Balance:

• 24+ days of annual

leave.

• Birthday off.

• Shorter Fridays (2 PM

finish).

• Reduced hours for moms

with kids starting kindergarten.

• Fully covered maternity

leave (according to company policy).

• Day off for parents of

first graders.

Growth & Development:

• Paid training,

workshops, and educational opportunities.

• Team-building events

and sports activities.

Additional Perks:

• Daily transportation

between Novi Sad & Belgrade for Novi Sad colleagues working in Belgrade.

• Role-based bonus

opportunities.

• Referral bonuses for

recommending new hires.

• Full equipment and

onboarding for every role.