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IT Support Engineer

Sensical London, England, United Kingdom · £36K–£42K/yr

8 h ago
support-engineer Mid (2-5 yrs) Full-time United Kingdom
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About the role

Provide first-line support and troubleshooting for hardware, software, and network issues for clients. Install, maintain, and monitor IT equipment while documenting technical procedures and collaborating on system improvements.

What they look for

IT support Troubleshooting Hardware maintenance Software installation Network administration Windows Mac Ticketing systems Problem-solving Communication Technical documentation Customer service

Requirements

Requires proven experience in an IT support role with strong knowledge of hardware, software, and networking technologies. Candidates should possess excellent problem-solving skills and familiarity with Windows and Mac operating systems.

Benefits

Annual bonus Pension scheme Birthday day off Perkbox discount scheme Training Employee assistance program Private health insurance Dental insurance Optical insurance Mental health support Enhanced sick pay Season ticket loan Cycle to work scheme Bring your own device allowance Office refreshments

Full description

Sensical, a growing IT MSP, are looking for an experienced IT Engineer to join the expanding Support team. This role would suit someone with an MSP or Enterprise IT background, ideally with experience in a broad range of technologies. Candidates need to have a clear passion for IT and Technology, coupled with a professional customer focussed attitude. This role includes supporting a range of business applications used by our clients, so experience in this area will be highly favourable.

Responsibilities• Provide first-line support and troubleshooting for hardware, software, and network issues.

  • Respond promptly to user requests and resolve problems in a timely manner.
  • Install, configure, and maintain IT equipment and software applications.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Assist with the rollout of new applications and updates to existing systems.
  • Document technical procedures and user guides for non-technical staff.
  • Collaborate with other IT team members to identify and implement improvements.
  • Proven experience as an IT Support Engineer or similar role.
  • Strong knowledge of computer hardware, software, and networking technologies.
  • Experience with troubleshooting Windows and Mac operating systems.
  • Familiarity with common IT tools and ticketing systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
  • Annual bonus (up to 10%)
  • Pension scheme (up to 4% match)
  • Additional day off on your birthday
  • Discount Scheme with Perkbox
  • Training and relevant ongoing certification
  • Employee Assistance Program with Vivup
  • Vitality Private Health Insurance including Dental, Optical, and Mental Health
  • Enhanced Sick Pay
  • Season Ticket Loan
  • Cycle to Work scheme
  • Bring Your Own Device allowance
  • Regular Staff Events
  • Office Refreshments

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