Intermediate Business Analyst

Department: Business Analysis

Salary: Market related

Company Description:

Boxfusion is a proudly South African technology company with over 16 years of innovation in government digital transformation. We are driven by a singular purpose: to improve people's lives by building software that changes how government works. From our award-winning SmartGov platform to our open-source Shesha framework and AgriTech innovations, our solutions touch millions of South African citizens daily. Our people are the engine behind this mission, and we invest in their growth, curiosity and impact.

Overview:

The Intermediate Business Analyst is responsible for independently leading business analysis and solution design activities across client and internal initiatives. The role bridges business needs and technology solutions through discovery, analysis, requirements engineering, process design, and solution modelling. The Intermediate BA contributes to opportunity shaping, solution development, project delivery, and continuous improvement initiatives while building consulting and stakeholder management capabilities.

Key responsibilities:

• Facilitate stakeholder workshops and discovery sessions.

• Gather, analyse, and validate business requirements.

• Conduct current-state and future-state process analysis.

• Identify business challenges, opportunities, and solution options.

• Support opportunity assessments, bids, and proposals.

• Translate business needs into solution designs.

• Develop user journeys, process models, and wireframes.

• Define business rules and functional requirements.

• Collaborate with UX, development, and technical teams.

• Identify opportunities for automation, AI, and digital transformation.

• Document and manage functional and non-functional requirements.

• Develop user stories, acceptance criteria, and use cases.

• Maintain requirements traceability and quality.

• Support change management throughout the project lifecycle.

• Facilitate workshops and meetings with business and technical stakeholders.

• Present findings, recommendations, and solution concepts.

• Manage stakeholder expectations and build trusted relationships.

• Support Agile and Waterfall project delivery activities.

• Assist development teams with requirements clarification.

• Participate in testing, demonstrations, and user acceptance activities.

• Validate delivered solutions against business requirements.

• Identify opportunities to improve business processes and solution delivery.

• Contribute to the Business Analysis Community of Practice.

• Support knowledge sharing and mentor Graduate and Junior Business Analysts.

Qualifications & Experience:

Minimum:

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.

• Relevant Business Analysis certification (advantageous), such as ECBA, CCBA, Agile BA, or BPMN.

• 3–5 years Business Analysis experience.

• Experience facilitating workshops and stakeholder engagements.

• Experience documenting requirements and business processes.

• Experience working on software implementation or development projects.

Core Competencies

• Requirements Elicitation & Analysis

• Process Analysis & Modelling

• Solution Design & Modelling

• Stakeholder Management

• Facilitation & Communication

• Problem Solving & Critical Thinking

• Agile Delivery Practices

• Business Process Improvement

• Digital Transformation Awareness

• AI and Emerging Technology Awareness

Application Process:

We know a CV doesn’t tell the full story, so our process includes a short set of practical assessments to better understand your strengths and fit for this role.

You can expect assessments covering:

• IT Business Analyst

• Problem Solving

• Critical Thinking

• Communication

• Big 5 (OCEAN) Personality Test

Total estimated time: ±50 minutes

Please ensure you complete assessments in one sitting using a stable internet connection.

Link to assessments: https://app.testgorilla.com/s/4jjdz2ox

We’re looking forward to getting to know the real you — beyond your CV. Good luck!

Important: Please complete the assessments in one sitting using a stable internet connection. Avoid copying and pasting; the system includes proctoring features that may flag irregular activity.