Controls Engineer Tech Support (Night Shift)
KION Group Atlanta, Georgia, United States · $80K–$105K/yr
Machinery Manufacturing · 10,001+ employees
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About the role
Support customers remotely and at customer locations by troubleshooting semi-complex material handling systems that integrate hardware and software. Diagnose issues using schematics and PLC logic, provide follow-up support, and recommend improvements to efficiency, cost, and customer satisfaction.
What they look for
Requirements
Requires a bachelor's degree in a related field or equivalent experience, plus at least one year of related customer service support experience. Candidates should have experience with Allen-Bradley and Schneider PLC platforms, controls hardware and electrical troubleshooting, strong customer service and communication skills, and the ability to work independently and collaboratively.
Benefits
Full description
Controls Engineer - Tech Support
We offer:
Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.
We offer:
What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
The base pay range for this role is estimated to be $80,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
Tasks and Qualifications:
Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team that is driven to achieve world-class results! This role offers the outstanding opportunity to work directly with customers, helping them navigate and resolve technical issues with precision and expertise. Your contribution will be essential in ensuring flawless performance of our systems, making a real difference in the material handling industry.
What You Will Do In This Role:
- Participate in the support of semi-complex systems that integrate hardware and software.
- Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
- Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
- Offer outstanding troubleshooting expertise to Dematic's customers.
- Travel between 20-30% to different customer locations, which may include weekends and overtime.
What We Are Looking For:
- Bachelor's Degree in a related field or equivalent experience.
- 1+ year's experience in a related field providing Customer Service Support.
- Experience with Allen Bradley and Schneider PLC controls platforms.
- Expertise in controls hardware troubleshooting.
- Proficiency in electrical troubleshooting.
- Strong Customer Service mentality.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively within a team environment.
Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.
