Technical Support Engineer

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The BFT2 Technical Services Engineer will provide customer, production, and engineering support for both government and commercial systems, including hubs, remote terminals, and COTS equipment. This support will include a mixture of remote and onsite support for the existing BFT2 network. Key responsibilities include supporting deployment, testing, documentation, training, operation, maintenance, and solving problems with the production network. We work successfully with both internal and external personnel with various skills. Disciplines requiring support include software, hardware, electrical, IP networking, configuration management, IA, and technical publications.

The day-to-day

As a team member your remote support duty is to support the operation of the network. Examples include (but are not limited to) initial system configuration, performance monitoring, analysis of trend data, and resolution of system problems. We interface remotely with customers and other Viasat groups via phone and email to provide issue resolution and answer customer questions. This support is 24/7 and requires each Service Engineer to participate in an on-call rotation.

Standard on-site support duties include CONUS and OCONUS installations, testing, training, and maintenance of all locations. This includes hardware, networking, and RF component maintenance and repair, software test and integration, as well as routine maintenance and configuration changes. This position is needed for supporting both current and future L-band system customers within the services group

What you'll need

• 5+ years' experience using RHEL, Ansible, Cisco
• Proven experience operating and solving issues with SATCOM networks and terminals
• Cisco or Linux certification
• Security + certification
• Experience operating and solving issues with SATCOM networks and terminals
• Experience with Linux based servers
• Demonstrated ability to work with IP/Network problems at all layers of OSI model
• Ability to work an on-call rotation
• Bachelor's degree in technical field or equivalent experience
• US government position. US Citizenship required.
• Active Secret Clearance or ability to obtain when administratively feasible
• Ability to travel up to 50% both CONUS and OCONUS

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What will help you on the job

• Interact with customers on solving problems
• Analyze system issues and perform corrective actions
• Perform On-Site maintenance at each site as the need arises
• Conduct training at various local and remote sites
• Design and update training and operator manuals used by the customer
• Perform remote maintenance and software updates
• Operate and maintain customer and Viasat L-band Networks
• Configure and update Network configuration changes
• Software testing and integration

Salary range

$88,000.00 - $139,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $109,500.00- $164,500.00/ annually

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.