Data & Analyst & Engineer- World360 Rewards
Flight Centre Queensland, Australia
Travel Arrangements · 10,001+ employees
About the role
The role involves designing and maintaining data infrastructure and pipelines to ensure accurate reporting and actionable insights. You will collaborate with business teams to support data-driven decision-making and optimize loyalty program performance.
What they look for
Requirements
Candidates should have at least 4 years of experience in analytics solutions, preferably in retail or customer-facing environments. A bachelor's degree in Computer Science or a related field is required, along with proficiency in SQL, Azure ETL tools, and Power BI.
Benefits
Full description
🚀 Data Engineer and Analyst: Build the pipelines, uncover the insights, and influence the decisions that matter.
ABOUT THE OPPORTUNITY...
The Data Analyst and Engineer play a pivotal role in the dynamic world of data management and analysis, expertly crafting and maintaining sophisticated data infrastructure and analysing the underlying data to provide accurate reporting and actionable insights.
This ensures seamless processing, storage, and retrieval of data, empowering organisations with accurate and timely reporting and insights. Their expertise not only drives innovation but also enhances the organisation's ability to make data-driven decisions with confidence and precision.
DAY TO DAY YOU WILL...
- Troubleshoot data-related issues and implement solutions to maintain smooth operations
- Ensure data accuracy, quality, consistency, and compliance with governance standards
- Champion a culture of data-driven thinking across loyalty, brand, and broader business teams
- Create and implement data models that support business requirements and analytics needs
- Optimise data infrastructure and processes to improve performance, scalability, and reliability
- Collaborate with technology teams to support automation initiatives and maximise the value of data
- Integrate data from internal and external systems to deliver a unified and consistent view of information
- Partner with business stakeholders to support data-driven decision making and performance optimisation
- Analyse and report on loyalty metrics and KPIs including member lifetime value, earn rates, and redemption rates
- Develop reporting assets and frameworks that provide actionable insights across loyalty programs and customer initiatives
- Design, develop, and maintain data pipelines for extracting, transforming, and loading data from multiple sources into data lakes and lakehouse environments
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
YOU'LL BE PERFECT IF YOU HAVE...
- Databricks Certified Data Engineer Associate certification desirable
- Experience measuring and analysing loyalty program performance
- Hands-on experience with Azure cloud ETL tools and Azure DevOps
- Strong proficiency in SQL, descriptive analytics, reporting, and Power BI
- Strong stakeholder engagement, communication, and presentation skills
- Microsoft Certified: Azure Data Engineer Associate certification desirable
- Experience working collaboratively across data, technology, and business teams
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- Experience designing and maintaining modern data infrastructure and ETL solutions
- Demonstrated ability to turn data into actionable business insights and measurable outcomes
- 4+ years' experience delivering analytics solutions, ideally within retail or customer-facing environments
Why Join Us
From pipeline to dashboard, your work will directly influence how we understand, grow, and engage our member base. You'll be part of a team building something new—shaping the data architecture and reporting capabilities that will drive World360 Rewards forward.
What you'll enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
*Please advise your leader before applying*
