Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Datasphere Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous engagement with system components to ensure stability and performance, supporting business continuity through diligent problem-solving and system monitoring activities.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate cross-functional efforts to streamline issue resolution and improve system reliability. - Mentor junior team members to enhance their technical capabilities and problem-solving skills. - Facilitate communication between stakeholders to ensure alignment on system support priorities.

Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Datasphere. - Strong analytical skills to diagnose and troubleshoot complex software issues within business-critical environments. - Experience in monitoring and maintaining enterprise-level applications to ensure high availability and performance. - Ability to collaborate effectively with diverse teams to drive problem resolution and continuous improvement. - Familiarity with system integration concepts and data management within cloud-based platforms. - Excellent communication skills to document issues clearly and provide actionable insights to technical and non-technical stakeholders.

Additional Information: - The candidate should have minimum 5 years of experience in SAP BTP Datasphere. - This position is based at our Pune office. - A 15 years full time education is required.

15 years full time education

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