ICT Support Engineer

Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is Allwyn.

The ICT Support Engineer L2 provides daily on-site IT support on our client's premises in Pikermi, Attica, to ensure reliable operation of user workstations, standard applications, printers and basic network connectivity. Resolves common incidents independently and escalate more complex infrastructure or security issues to specialized support teams.

Responsibilities:

• Install, configure and upgrade desktop and laptop operating systems, drivers and standard applications.
• Set up computers and peripherals and verify that users can work normally.
• Replace or upgrade basic workstation components and troubleshoot hardware and software faults.
• Prepare replacement computers, reinstall approved applications, configure user settings and transfer user data in line with established procedures.
• Install and configure approved business application clients and provide first-line application troubleshooting.
• Connect and troubleshoot local and network printers.
• Diagnose suspected malware incidents, perform approved first-response actions and escalate to the security team as required.
• Assist with routine server operating-system installation and basic troubleshooting under the direction of L2/L3 engineers; escalate advanced server issues.
• Troubleshoot basic LAN connectivity, network outlets and patch-panel connections; assist with switch connectivity tasks under approved procedures.
• Create and update email accounts where authorized and configure Outlook and related end-user settings.
• Maintain accurate IP address records and update relevant technical documentation.
• Record incidents, service requests, troubleshooting steps and resolutions in the ticketing system; escalate unresolved issues promptly.
• Follow approved security, change-management and data-protection procedures.
• Assist with planned workstation refreshes, software rollouts and routine maintenance activities.

• 3+ years of experience in IT helpdesk, desktop support or a similar technical support role.
• Hands-on troubleshooting of Windows workstations, Microsoft 365/Outlook, printers and standard business applications.
• Basic understanding of TCP/IP, DHCP, DNS, LAN connectivity and user account administration.
• Familiarity with ticketing systems, IT asset records and escalation procedures.
• Ability to carry out documented server and network support tasks with supervision.
• Good communication skills in Greek and working knowledge of technical English.

What you will gain:

• 🏋️ ️Friendly and dynamic working environment
• 🏫 Formal training and Professional Qualifications fully funded
• Compensation details are discussed during the initial screening conversation before the interview stage
• ⚕️ Private Health Insurance
• ⚖️Work-Life Balance initiatives
• 🏃🏽 Corporate Sports Teams (e.g. Running, Basketball, Volleyball)
• 👥 A Buddy who will support you with your onboarding
• Private Health Insurance
• Training & Development
• Laptop
• Phone - Mobile Plan