Desktop Support Engineer

IT Administrator – Office IT & Device Support

Overview

We are looking for a proactive and process-driven IT Administrator who will act as the single point of ownership for managing and supporting all office IT devices, employee endpoints, office networks, and day-to-day SaaS administration across multiple locations.

This role is designed for a single individual responsible for managing 100+ devices across offices, ensuring smooth IT operations, well-maintained assets, and reliable support for all employees. The focus is on building organised, well-documented, and automated processes instead of ad-hoc manual operations.

Key Responsibilities

1. Laptop & Endpoint Management

• End-to-end lifecycle management of employee laptops (provisioning to decommissioning)
• Standard device setup: OS installation, antivirus, and required business applications
• OS patching, firmware updates, and routine device health checks
• Application installation support and USB/peripheral device management
• Day-to-day troubleshooting and hardware issue resolution for employees

2. Asset Lifecycle Management

• New employee onboarding (laptop and accessories allocation)
• Maintain asset inventory mapping (User – Device – Location), including network devices per site
• Employee exit process (data wipe, asset recovery, reassignment)
• Maintain an up-to-date, well-documented asset registry

3. Office IT & Network Management (All Locations – Pune, Mumbai, Nashik)

• Own and manage all network devices across all office locations: routers, switches, firewalls, WiFi access points, and modems
• Manage office LAN/WiFi setup, configuration, and IP/network documentation
• Maintain a complete inventory of all network devices per location as part of the asset registry
• Manage office IT equipment: printers, monitors, conferencing devices, and accessories
• Ensure network uptime and resolve connectivity issues across all sites
• Vendor coordination for ISP, network hardware purchase, AMC, and repairs
• Maintain troubleshooting documentation and network diagrams for each location

4. SaaS & User Account Administration

• Administer Google Workspace, Slack, and other SaaS tools
• User account provisioning and deprovisioning during onboarding/exit
• Manage user access, licences, and groups as per role requirements
• Periodic clean-up of unused accounts and licences

5. Process Improvement & Reporting

• Implement IT asset management (ITAM) and device management (MDM) tooling
• Automate repetitive tasks such as patching and software deployment
• Maintain SOPs for onboarding, exits, and common support issues
• Backup and recovery practices for employee endpoints
• Monthly IT operations reporting to management (assets, tickets, uptime)

Job Details

Job Location: Mumbai, Pune

Education Background: Graduates/PGDM in IT, Computer Science, Electronics, Electrical

Experience: 2–3 yrs

Budget: 4.5 LPA max

Key Performance Indicators (KPIs)

• 100% asset traceability
• Zero unmanaged/untracked devices
• ≥95% patch and update compliance across endpoints
• Defined SLA for employee IT support requests
• Accurate and up-to-date asset registry at all times

Role Positioning

This is an operations-first IT support role responsible for ensuring complete visibility, availability, and smooth functioning of all company IT devices, office infrastructure, and employee endpoints across locations.