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HFM

IT User Support Engineer

HFM Larnaca, Cyprus, Cyprus

Financial Services · 501-1,000 employees

Yesterday
support-engineer Mid (2-5 yrs) Full-time Visa sponsorship Cyprus
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About the role

Provide Level 1 and Level 2 technical support for hardware, software, and network systems while managing employee onboarding and IT asset inventories. Ensure timely resolution of technical issues and maintain accurate documentation for all IT infrastructure.

What they look for

Technical support Desktop hardware Operating systems Troubleshooting Network support IT asset management VPN connectivity Remote access Hardware installation Microsoft Linux Onboarding Offboarding Telephony Peripheral cabling

Requirements

Requires at least 3 years of experience in a similar IT support role and a degree in Computer Science, Information Technology, or a related field. Candidates must be proficient in Microsoft and Linux operating systems and possess fluent English communication skills.

Benefits

Hybrid Work Model Wolt Meal Allowance Comprehensive Health Insurance Provident Fund Summer Short Fridays Additional Paid Annual Leave Birthday Leave Udemy Business access Gym Membership Referral Bonus Program Visa Sponsorship Relocation Assistance

Full description

About Us

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.

As we continue to expand, we are seeking a driven and strategic IT User Support Engineer to join our team.

Responsibilities:

  • Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications.
  • Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues.
  • Respond promptly to IT support tickets and call-outs, ensuring timely resolution of technical issues.
  • Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation.
  • Maintain accurate IT asset inventories, including laptops, desktops, monitors, peripherals, and mobile devices.
  • Provide remote IT support, including VPN connectivity, remote access configuration, and troubleshooting for off-site and travelling employees.
  • Install, configure, and troubleshoot printers, scanners, network connections, and peripheral cabling, ensuring proper cable management.
  • Maintain accurate IT documentation, follow internal policies and procedures, and collaborate with the team to provide 24/7 support when required.

Requirements

Must have:

  • 3+ years of experience in a similar position.
  • Degree or equivalent experience in Computer Science, Information Technology, or a related field.
  • Knowledge in Microsoft and Linux operating systems.
  • ​Fluent in English.

Resumes must be submitted in English. Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

  • Hybrid

Work Model (2 days working from home)

  • Wolt

Meal Allowance

  • Comprehensive

Health Insurance

  • Provident

Fund (Upon completion of the trial period)

  • Summer

Short Fridays (August)

  • Additional

Paid Annual Leave (up to 30 days, based on years of service)

  • Birthday

Leave

  • Udemy

Business access

  • Gym

Membership

  • Referral

Bonus Program

Additional Support

  • Visa

Sponsorship and Relocation Assistance

Sounds like you? Let’s write the next chapter together!

All Applications will be handled with the strictest confidentiality.

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