Senior Manager, Salesforce Platform

Staples is seeking a Senior Manager – Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the SDS Salesforce organization, driving global delivery, platform innovation, and operational scale.

The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC.

Key Responsibilities

Leadership & Organization

• Build, scale, and lead a high-performing engineering organization across GCC (India).

• Establish robust hiring pipelines, mentoring frameworks, and performance management practices.

• Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.

Platform Ownership & Delivery

• Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.

• Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.

• Lead modernization initiatives such as case management transformation and workflow automation.

Platform Transformation & Integration

• Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.

• Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.

• Design and implement secure, scalable integrations across Salesforce and enterprise platforms.

Engineering Excellence & Governance

• Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.

• Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.

• Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.

Stakeholder & Partner Management

• Partner with Sales Operations, Customer Service, Finance, and Product teams to align priorities and deliver outcomes.

• Manage SI/ISV partners to accelerate delivery and innovation.

What You Bring

• Proven leadership in building and inspiring high-performing, distributed engineering teams.

• Demonstrated ability to drive large-scale platform transformations and cross-system initiatives.

• Deep expertise in Salesforce architecture, development, governance, and platform best practices.

• Strong focus on engineering quality, automation, documentation, and operational rigor.

• Excellent communication and stakeholder management skills with the ability to influence senior leadership.

Requirements

Basic Qualifications

• Bachelor's degree in computer science, Data Science, Business Analytics, or a related field.

• 10+ years of experience in enterprise software engineering.

• 5+ years of experience leading Salesforce engineering teams.

• Proven expertise in Salesforce platform development, architecture, and solution design.

• Experience managing distributed teams across offshore (GCC India) & dotted line reporting to US leadership.

• Experience with AI-enabled Salesforce capabilities and Snowflake/Data Cloud integrations.

Preferred Qualifications

• Salesforce certifications (Architect, Platform, or AI specialization preferred).

• Master's degree in engineering, Technology, or Business Management.

Why Join Staples

• Play a leadership role in shaping next-generation sales and service platforms.

• Drive AI-led innovation with measurable business impact at scale.

• Lead a globally distributed engineering organization across India.

• Contribute to a high-visibility transformation charter within SDS Salesforce.