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About the role
The consultant will implement Salesforce Agentforce solutions and design AI-powered workflows for customer service and sales. They will also provide expertise in AI governance, predictive analytics, and the deployment of virtual agents.
What they look for
Requirements
Candidates must have 5–8+ years of Salesforce consulting experience with hands-on knowledge of Agentforce or AI-powered CRM solutions. Strong skills in intelligent workflow design, machine learning concepts, and stakeholder management are required.
Full description
This is a remote position.
As Salesforce continues to transform enterprise operations through AI, BFCG is seeking an Agentforce/Einstein AI Consultant to help clients deploy intelligent automation, AI-powered service agents, predictive analytics, and next-generation customer experiences.
Key Responsibilities
- Implement Salesforce Agentforce solutions
- Design AI-powered customer service and sales workflows
- Configure predictive analytics and recommendation engines
- Develop intelligent automation strategies
- Support conversational AI and virtual agent deployment
- Advise clients on AI governance and adoption frameworks
- Conduct workshops and AI capability assessments
Requirements
- 5–8+ years Salesforce consulting experience
- Hands-on experience with Agentforce, or AI-powered CRM solutions
- Understanding of AI, machine learning, and automation concepts
- Experience designing intelligent workflow solutions
- Strong consulting and stakeholder management skills
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