Business Analyst

Job Title: Manager - Digital Transformation & Business Automation

Company: Nitika Pharmaceutical Specialities Pvt. Ltd. Location: Nagpur / Butibori Experience: 6 to 8 Years

Job Summary:

We are looking for an experienced professional to lead Phase-2 implementation of Zoho One at Nitika Pharma. The candidate will be responsible for driving advanced dashboards, automations, workflow improvements, and department-wise Zoho implementation by coordinating with internal teams and our implementation partner.

The role requires strong knowledge of Zoho One, good IT understanding, business process knowledge, and excellent coordination skills to ensure timely completion of all development and automation activities.

Key Responsibilities:

· Lead Phase-2 implementation of Zoho One across departments.

· Coordinate with internal module owners and department-wise users to understand business requirements.

· Work closely with the implementation partner for development, customization, dashboards, and automation delivery.

· Convert business requirements into clear development tasks, workflows, and implementation plans.

· Drive creation of management-level dashboards, department-wise dashboards, MIS reports, and KPI tracking systems.

· Identify manual processes and convert them into automated workflows using Zoho tools.

· Monitor project timelines, pending tasks, dependencies, and implementation progress.

· Conduct testing and user acceptance of developed modules, dashboards, workflows, and reports.

· Ensure timely closure of development points, bugs, corrections, and user feedback.

· Train internal users on new Zoho modules, dashboards, workflows, and automation processes.

· Maintain documentation such as BRDs, SOPs, process flows, user manuals, and implementation trackers.

· Ensure data accuracy, proper system usage, user adoption, and process compliance.

· Provide regular progress updates and reports to management.

Required Skills:

· Strong working knowledge of Zoho One, Zoho CRM, Zoho Analytics, and Zoho Creator.

· Good understanding of dashboards, workflows, automation, approvals, user roles, and reports.

· Basic to strong IT understanding, including data flow, integrations, access control, and system configuration.

· Experience in ERP / CRM / business automation / digital transformation implementation.

· Strong business analysis and requirement-gathering skills.

· Excellent coordination and follow-up skills with internal teams and external partners.

· Good documentation, communication, and presentation skills.

· Ability to manage multiple stakeholders and ensure timeline-based delivery.

· Problem-solving mindset with strong ownership and execution focus.

Qualification:

· Bachelor’s / Master’s degree in IT, Computer Science, Engineering, Business Administration, Data Analytics, or related field.

· Zoho certification / CRM certification / Data Analytics certification will be preferred.

Preferred Candidate Profile:

· Candidate should have hands-on experience in Zoho implementation or similar business automation platforms.

· Should be capable of understanding business processes and converting them into system-based solutions.

· Should be able to coordinate with management, department users, IT teams, and implementation partners.

· Experience in manufacturing, pharma, B2B business, or process-driven organizations will be an added advantage.

Interested candidates may share their CV with:

Kalyani HR: kalyani.wankhede@nitikapharma.com, 7798880015