Senior Business Analyst - Process Engineering

Business & Process Excellence

As a Senior Business Analyst you will be responsible for providing analytic expertise to support key strategic and operational initiatives for Popular Bank. You will gather, organize, validate, and analyze data to provide actionable insights and recommendations. You will help to foster a data-driven culture with a focus on improving performance and operational efficiencies. You will have the opportunity to work on a wide range of highly visible projects, partner with multiple stakeholders, and assist junior analysts. This role offers a high degree of latitude and requires proficiency with computer systems, data warehouses, and creative problem solving.

In this position, you will:

Analytics & Modeling

• Support management, business lines and support functions with in-depth analysis, continually mining data for insights to drive revenues and operational efficiencies

• Research and identify sources of data, understand data structures, identify gaps & quality issues, and perform validations to ensure a high degree of accuracy in reporting

• Assist with the rollout of customer profitability models

• Advanced modeling of business strategies

Marketing Effectiveness

• Help in the establishment of clear effectiveness KPIs for new and ongoing Marketing campaigns and programs

• Working with Marketing and other stakeholders, develop methods for ongoing tracking and reporting of these KPIs, tying Marketing efforts to clear business outcomes as well as secondary effectiveness measures

Data Visualization and BI Reporting

• Prepare visually appealing and actionable presentations for senior management

• Coordinate with stakeholders to gather business requirements for BI reporting

• Assist with the creation of dashboards, notification triggers, and report suites

• Serve as a data subject matter expert that will field questions, draft documentation, and resolve data integrity issues

Customer Data and CRM

• Assist with the development and maintenance of a centralized customer data repository

• Assist with gathering requirements, designing, testing, and deploying Salesforce CRM functionality

Vendor Management

• Support the analytics function’s partnership with vendors to include onboarding & due diligence

• Facilitate the secure transfer of highly sensitive data between vendors

To be considered, you will need:

• At least five years of relevant work experience as an analyst, data scientist, market researcher or similar role involving analyzing late datasets and developing actionable insights

• Proven ability to work independently, playing a key role in strategic projects with minimal supervision

• Familiarity with data visualization & BI tools (Tableau, Power BI, Business Objects preferred) and the ability to create comprehensible visualizations of complex information

• Experience working with large datasets & building complex models

• Experience supporting business partners & stakeholders with large-scale projects, ideally application rollouts & data integrations

• BA / BS in computer science, statistics, business administration, finance, or mathematics

Base Salary & Benefits

Our base salary for this position located in New York generally ranges between $110,000.00 and $125,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Popular is a Drug Free Workplace

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