Senior Network Engineer (Level 3)
Madre Integrated Engineering Doha, Qatar
Human Resources Services · 501-1,000 employees
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About the role
The Senior Network Engineer will provide advanced system-level diagnosis, perform root-cause analysis for major incidents, and manage firmware and software maintenance. They are also responsible for maintaining design documentation, mentoring staff, and leading network design-level troubleshooting and capacity planning.
What they look for
Requirements
Candidates must possess 7+ years of senior network engineering experience and hold either Aruba (ACMP/ACEP) or Cisco (CCNP) certifications. An ITIL Foundation certification is also required for this role.
Full description
- Provide advanced diagnostics at system, application and infrastructure level for the system.
- cCarry out root-cause analysis for major and recurring incidents and own the permanent fix.
- Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
- Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
- Own the preventive-maintennace procedures and predictive monitoring for the system.
- Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-3 competence.
- Provide technical assessments to the Change Advisory Board for changes to the system.
- Own network design-level troubleshooting, firmware strategy, capacity and major change: lead Aruba/HPE back-to-back.
Requirements
- Aruba (ACMP/ACEP) or Cisco (CCNP).
- ITIL Foundation.
- 7+ years senior network engineering experience.
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