SRE Production Support Engineer
Delan Associates, Inc · Malvern, Pennsylvania, United States
51-200 employees
About the role
Provide L2/L3 production support for mission-critical applications and perform root cause analysis to implement permanent fixes. Monitor system health and automate repetitive operational tasks using scripting.
What they look for
Requirements
Requires over 5 years of experience in SRE and production support. Proficiency in cloud platforms, containerization, and CI/CD tools is essential.
Full description
We're Hiring: SRE Production Support Engineer
📍 Malvern, PA · Onsite
💼 Contract
🧰 Experience: 5+ yrs
🛠️ Skills: Shell, Bash, AWS, Azure, Docker, Kubernetes, Terraform, Ansible, Jenkins, CI/CD, Nginx, Grafana
Roles & Responsibilities:
Provide L2/L3 production support for mission-critical applications.
Monitor application health, infrastructure, and platform performance.
Respond to production incidents and restore services within SLA.
Perform root cause analysis (RCA) and implement permanent fixes.
Troubleshoot application, middleware, infrastructure, and database issues.
Participate in 24x7 on-call production support rotation.
Automate repetitive operational tasks using scripting.
Monitor application logs and system metrics.
Collaborate with development teams to improve application reliability.
Support production deployments and release activities.
Maintain operational runbooks and support documentation.
