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Montarelo Recruiting

2nd Level IT Support Engineer – Workplace Services (Valencia - Hybrid)

Montarelo Recruiting Valencia, Valencian Community, Spain

Staffing and Recruiting · 11-50 employees

Yesterday
support-engineer Mid (2-5 yrs) Full-time Spain
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About the role

The engineer will handle and resolve 2nd-level tickets related to Microsoft Workplace solutions including Windows 11 and Microsoft 365. They are also responsible for maintaining documentation for the 1st-level support team and collaborating with other units to ensure smooth operations.

What they look for

Windows 11 Microsoft 365 End-user support ServiceNow Teams Exchange Online Edge Technical documentation Customer service Problem solving

Requirements

Candidates must have at least 4 years of proven experience in 2nd-level workplace support. Proficiency in English and Spanish at a B2-C1 level is required, along with strong knowledge of Microsoft enterprise tools.

Benefits

Permanent contract Hybrid work model

Full description

OFERTA YA CUBIERTA, SI TU PERFIL ENCAJA PUEDES ENVIARNOS TU CV PARA TENERTE EN CUENTA EN OPORTUNIDADES SIMILARES

The Company Our customer is a multinational IT consultancy firm (MICROSOFT Solutions Partner). Currently they are establishing an IT Hub in Valencia to provide support to their international corporate clients.

They will hire the selected candidate as an internal and permanent employee

Description of the position

We’re looking for several 2nd level support Engineers for its global operations in Valencia. They will be responsible for 2nd level support specialized on Microsoft Workplace solutions.

Working Experience @ Min 4 years of proven experience in 2nd level workplace support or a similar role. @ Very good knowledge of Windows 11, Microsoft 365, and End-User Support services.

Soft skills @ Strong quality and service orientation, structured and independent working style. @ Enjoyment of customer contact, professional appearance, and quick comprehension. @ Team player with motivation to work in a dynamic environment.

Key Responsibilities @ Handling and resolving 2nd-level tickets in the Workplace Services domain (Windows 11, Microsoft 365, Teams, Exchange Online, IE/Edge, End-User Support). @ Prompt, accurate, and customer-oriented processing of ServiceNow tickets, including careful documentation of solutions. @ Creating and maintaining documentation for the 1st-level support team. @ Close collaboration with other support units to ensure smooth IT operations. @ The majority of support activities will be conducted in English.

Languages @ Spanish: At least B2-C1. @ English: At least B2-C1. @ German is a strong plus, but not required.

Job location Valencia area. European Union citizen: otherwise, a valid job permit is mandatory. Salary A very competitive salary package. Working from home 3-4 days a week after initial onboarding period (but according to the specific needs that may arise from the perspective of project development, department, clients, and/or partners).

If you are interested, please apply here or send us an email to support@montarelo.com including in the subject: ‘2nd Level IT Support Engineer – Workplace Services’ along with your CV in English.

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