Product Support Engineer

The Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.

Basic Qualifications & Skills

• 5-15 years of product support/service experience in the semiconductor test industry

• Strong communication, organizational and multi-tasking ability

• Ability to schedule and manage small projects is desired

• Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage

• Prefer prior knowledge and experience in ATE (Automatic Test Equipment) industry

• Flexible to work at multiple time zones and able to travel as needed

• Worldwide travel 10~20%, meeting customers, and resolve problems at customer sites

Responsibilities

• Manages customer requests, product escalations, and service emergencies

• Provide product support to new installations, and all active installed base

• Support Engineering with customer floor plan and first site kit development

• Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)

• Coordinate and support PUP and PIP activities at international sites as needed

• Participate in new product definition and coordinate EHS requirements between Engineering and Customers

• Lead new product installation and ensure successful bring up of new products

• Create and provide Product Training Documents and Procedures to field team

• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.

• Create customer facing failure analysis or failure investigation progress reports

• Travel for training, support, and installation activities worldwide

• Other product support and customer support assignments as required

Education - Graduate of Bachelor of Science in Electronics or equivalent courses

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