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AAC

System Administrator

AAC Washington, District of Columbia, United States · $110K–$130K/yr

Information Technology & Services · 201-500 employees

Sep 09
sysadmin Mid (2-5 yrs) Full-time United States
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About the role

The System Administrator will provide Tier 3 technical support, manage Microsoft infrastructure, and implement security hardening standards. They are also responsible for automating administrative tasks and supporting federal compliance efforts.

What they look for

Microsoft Azure Active Directory Entra ID Intune SCCM Windows OS Microsoft 365 Teams PowerShell System Administration Security Hardening CIS Benchmarks Virtualization Technical Support Automation Infrastructure Management

Requirements

Candidates must have a bachelor's degree or equivalent experience and 3-5 years of relevant IT experience, specifically with Microsoft technologies. Applicants must be US citizens and capable of obtaining an agency public trust suitability determination.

Full description

Provide Tier 3 technical support for Microsoft systems. Build, implement, and troubleshoot information systems within the Microsoft technology stack, including Microsoft Azure cloud technologies. Monitor and respond to system problems, provide technical support on existing and emerging technologies, and plan and execute technology projects, tasks, and initiatives. Research and report on new technologies and their potential value to the organization.

 

Requires on-site support 5 days per week and occasional after-hours outage support.

 

Duties include, but are not limited to:

  • Analyze system logs and identify potential issues with computer systems

  • Apply operating system updates, patches, and configuration changes

  • Install and configure new hardware, storage, and software

  • Add, remove, or update user account information, including resetting passwords

  • Answer technical queries and assist end users

  • Perform system performance tuning

  • Install and create virtual machines and cloud instances

  • Ensure infrastructure availability and troubleshoot reported problems

  • Support IT projects

  • Implement and maintain CIS Benchmark configurations and other security hardening standards across the Windows environment

  • Support compliance efforts related to federal security baselines and directives

  • Develop and maintain PowerShell scripts and other automation tools to streamline administrative tasks

  • Identify opportunities to automate system monitoring, reporting, and remediation processes

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