Senior IT Systems & Support Engineer

Senior IT Systems & Support Engineer

Department: Support Engineer

Employment Type: Full Time

Location: West Coast

Compensation: $100,000 - $130,000 / year

Description

We are hiring a full-time Senior IT Systems & Support Engineer in the Bay Area with an focus on the Palo Alto Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely.  It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

Key Responsibilities

Microsoft 365 & Google Workspace

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations

• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do

Identity & Access Management

• Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access

• Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues

AI & Automation

• Build automation that eliminates repetitive provisioning, reporting, and admin work

• Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use

Endpoint Management

• Manage cloud-native endpoints from enrollment through retirement

• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune

Cybersecurity & Compliance

• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting

• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits

• Third-party risk management, cybersecurity policy management, business continuity and governance

Cloud Networking

• Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access

• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation

Systems Administration & Cloud Operations

• Lead incident response and root cause analysis for major outages and recurring issues

• Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation

Key Technologies

• Cloud & Productivity: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Google Workspace

• Identity & Access: Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)

• Endpoint Management: Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle

• Security & Compliance: CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview, 

• Automation & AI: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIs

• Networking: Cisco Meraki

• IT Operations: ConnectWise RMM and PSA, Automox, IT Glue, Monday.com 

•  Infrastructure & Backup: Microsoft Azure, CloudAlly

• Collaboration & Business Apps: Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic

Benefits

• $100,000 - $130,000 + Targeted 30% Bonus Paid Quarterly

• Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA

• Travel/commuter reimbursement

• 4 weeks PTO and 10 paid holidays

• Paid certifications and exam fees 

• Cell phone and internet stipend

• Giving Back: Each quarter, HalcyonFT donates to a tech-focused charity 

• Monthly regional team events

• Annual all-expenses-paid, company-wide Holiday Weekend offsite