Senior System Administrator, APAC & ME

Position Summary

The role administers on-premises and cloud IT infrastructure, helping keep services secure and reliable. It works alongside regional HQ and local IT teams to support IT service delivery and handles routine IT administration duties.

Reporting to the Infrastructure Manager, the role works with IT teams, business stakeholders and vendors to improve services in line with corporate IT standards.

Major Responsibilities

• Handle day-to-day administration of VMware, Windows/Linux servers and regional cloud infrastructure, helping maintain availability, capacity and performance.

• Administer on-premises Active Directory and related services, including AD Certificate Services, hybrid identity integration and endpoint configurations.
• Administer Microsoft Azure and Microsoft 365 services as part of day-to-day IT operations.
• Work with outsourced vendors to oversee datacentre systems, providing technical supervision on monitoring, maintenance, patching, upgrades and incident resolution.
• Support routine SQL Server administration, including database health checks, log reviews and basic troubleshooting.
• Manage backups, verify recoverability, conduct restore tests and support disaster recovery exercises.
• Provide Tier 2/3 support to regional HQ and local IT teams through the IT ticketing system; track and resolve incidents and address recurring issues.

• Handle IT procurement, software licensing, subscriptions and contract renewals.
• Keep technical documentation and procedures up to date, follow corporate security and change guidelines, and help address vulnerabilities.

• Support infrastructure improvements, help automate routine tasks and share technical knowledge with local IT teams.

Qualifications

Education

• Minimum diploma in Computer Science, Information Technology, or a related field.
• Relevant Microsoft and VMware certifications would be desirable.

Experience & Requirements

• At least 5 years in system administration and IT operations, including at least 3 years managing hybrid infrastructure in regional or multi-country environments.

• Hands-on experience in the management and maintenance of VMware/ESXi and Windows Server environments; working knowledge of Linux.

• Experience providing technical supervision of outsourced vendors managing datacentre systems, including maintenance, incident resolution and system changes.

• Experience managing enterprise-level backup and recovery solutions, including restore testing and disaster recovery planning; working knowledge of storage and network dependencies.

• Hands-on experience managing on-premises Active Directory services, Microsoft Azure and Microsoft 365 suites.

• Working knowledge of MSSQL Server administration, including database maintenance, backup and restore, and first-line troubleshooting.

• Strong technical troubleshooting, documentation and collaboration skills; PowerShell scripting and automation experience desirable

Mobility/Travel

• Occasional business travel may be required.

Language

• Fluency in written and spoken English.

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.

• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.

• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.