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Seven Retail

Sales Quality Assurance (QA)

Seven Retail South Jakarta, Java, Indonesia

Consumer Services · 1,001-5,000 employees

4 d ago
qa Mid (2-5 yrs) Contractor Indonesia
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About the role

The Sales Quality Assurance specialist will review and assess customer interactions, including calls, chats, and pitches, to ensure accuracy and compliance. They will also prepare regular QA reports and collaborate with internal teams to drive improvement initiatives.

What they look for

Sales Quality Assurance CRM Data Compliance Quality Control Process Improvement Sales Performance Standards Customer Communication Sales Pitches Reporting Compliance Monitoring Attention To Detail Constructive Feedback

Requirements

Candidates should have a strong background in sales processes and experience in quality assurance or process improvement. The role requires excellent attention to detail and the ability to provide objective feedback on sales performance.

Full description

Our Company

Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.

We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.

Ready to take the next step in your career? Join us as a Sales Quality Assurance (QA) and discover what you can achieve at Seven Retail. Read on to learn more!

Your Day-to-Day

  • Review and assess sales calls, chats, pitches, and other customer interactions
  • Check customer data, CRM records,Payment Collection documentation, pricing, and other required information for accuracy and compliance.
  • Identify and categorize quality issues, compliance gaps, and critical findings.
  • Prepare regular QA reports and communicate findings to Management.
  • Collaborate with Sales Trainer, Operations, and other relevant teams on improvement initiatives.

Who We’re Looking For

  • Understanding of sales processes and experience or background in sales.
  • Good understanding of customer communication, sales approaches, and sales performance standards.
  • Strong attention to detail and ability to identify inconsistencies or quality gaps.
  • Ability to provide objective and constructive feedback.
  • Previous experience in Sales QA is a plus, particularly experience reviewing chat follow-ups, customer interactions, and sales pitches.
  • Experience in data compliance, quality control, or process improvement is an advantage.

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