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DeepSource Technologies

L1 Support Engineer - Saudi National - Riyadh, KSA

DeepSource Technologies Riyadh, Riyadh Region, Saudi Arabia

IT Services and IT Consulting · 51-200 employees

Aug 26
support-engineer Junior (0-2 yrs) Full-time Saudi Arabia
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About the role

The L1 Support Engineer will provide first-line technical support for Linux and Windows systems while monitoring performance and availability. They are responsible for handling incidents via ticketing tools and performing basic network troubleshooting.

What they look for

Linux administration Windows administration System monitoring Application monitoring Networking fundamentals Troubleshooting ITSM tools Ticketing systems Communication skills Interpersonal skills

Requirements

Candidates should have basic knowledge of Linux/Windows administration and networking fundamentals. Strong English fluency and effective communication skills are required, along with Saudi National status.

Full description

Role Overview We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.

Key Responsibilities

  • Provide first-level support for Linux and Windows systems
  • Monitor systems and applications to ensure availability and performance
  • Perform basic network checks and troubleshooting
  • Handle incidents and requests via ticketing tools
  • Support on-site operational activities as required
  • Escalate complex issues to higher support tiers
  • Communicate effectively with clients and internal teams
  • Basic Linux / Windows administration knowledge
  • Understanding of system & application monitoring
  • Basic networking fundamentals
  • Experience with ticketing / ITSM tools is preferred
  • Strong English fluency
  • Good communication and interpersonal skills
  • Saudi National

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