Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Incident Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by promptly addressing disruptions. The professional collaborates with different teams to maintain system stability and supports continuous improvement efforts to enhance overall service reliability and performance.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate incident resolution efforts to minimize business impact and ensure timely recovery. - Mentor junior team members to develop their skills and enhance team capabilities. - Facilitate communication between technical and non-technical stakeholders to ensure clear understanding of issues and resolutions.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong analytical and problem-solving abilities to diagnose and resolve complex system issues. - Experience with monitoring tools and techniques to detect and track incidents effectively. - Ability to manage multiple incidents simultaneously while maintaining attention to detail. - Excellent communication skills to collaborate with cross-functional teams and stakeholders. - Capability to document incident reports and maintain knowledge bases for future reference.

Additional Information: - The candidate should have minimum 5 years of experience in Incident Management. - This position is based at our BDC7A - SEZ office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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