Technical Support Engineer (Battery Energy Storage System)

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Job Responsibilities After-sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the commissioning and operation of Utility-scale Battery Energy Storage Systems (BESS) in Magdeburg, ensuring the high availability and stability of the systems.

Customer Relationship Maintenance: Maintain professional communication with utility companies, IPPs, and EPC contractors. Promptly understand their technical requirements, handle performance-related feedback (e.g., Round-Trip Efficiency, system health), and improve key account satisfaction.

Product Problem Solving: Assist the local after-sales team in analyzing and resolving complex quality problems in containerized energy storage solutions, including battery strings, liquid cooling units, and fire suppression systems. Formulate effective solutions and track the progress.

Technical Training and Guidance: Provide local clients and O&M (Operation & Maintenance) teams with technical training on high-voltage system operation, EMS usage, and emergency response protocols.

Feedback and Suggestions: Collect field data on BESS performance and grid interaction to provide valuable insights for the company's R&D regarding system integration and energy management strategies.

Spare Parts Management: Coordinate with the warehouse for the logistics of large-scale components (e.g., power conversion modules, battery clusters) and manage the repair or replacement of damaged units on-site.

Job Requirements Industry Experience: Have more than 2 years of relevant work experience in the Utility-scale BESS.

Professional Background: Bachelor or Master, majors in Electrical Engineering, Power Systems, or Renewable Energy are preferred.

Technical Knowledge: Be familiar with large-capacity PCS (Power Conversion Systems), BMS, EMS. Have basic knowledge of medium-to-high voltage power distribution and the ability to independently troubleshoot system-level failures.

Regulatory Understanding: Be familiar with safety regulations for large energy storage installations.

Willingness to Travel: Be willing to travel within Germany according to work needs and accept occasional business trips to other countries around Germany.

Skills, Qualifications, and Experience Required:

• License: Class B Driving License (Mandatory).

• Language: Fluent in English, German is bonus.

• Certification: DGUV Stufe 2 qualification (Qualified Electrician for High-Voltage Systems in Professional Environments) is a strong plus.

• Excellent communication, collaboration, and problem-solving skills.

We Offer:

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• Professional training for high-voltage electrician operations and grid-standard procedures.

Join us in our journey towards a sustainable future!

Location: nearby Magdeburg or Dortmund Type of Employment: Full-time