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NSC Global

Desk Side Support Engineer

NSC Global Sundsvall, Västernorrland County, Sweden

IT Services and IT Consulting · 1,001-5,000 employees

Yesterday Closes in 7d
support-engineer Mid (2-5 yrs) Other Sweden
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About the role

The Desk Side Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They will also manage user accounts, document support requests, and provide high-quality customer service to end users.

What they look for

Technical support Hardware troubleshooting Software troubleshooting Ticket handling Customer service Microsoft desktop operating systems Active directory InTunes Network essentials Documentation Analytical skills Problem solving Communication skills Organizational skills

Requirements

Candidates must have a 4-year degree in Computer Science or a related field and at least 3 years of technical support experience. Proficiency in Windows 10/11, Active Directory, and InTunes is required, along with a valid driver's license and access to a car.

Full description

Overview

Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.

Responsibilities

Field incoming help requests from end users via both telephone and work orders in a courteous manner

  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Qualifications

Professional knowledge and qualifications required:

  • A 4-year degree in Computer Science, Engineering, or related discipline; (MBO ICT 4 level)
  • 3+ years technical support experience in a computer-related area
  • Ticket handling tools/cross team troubleshooting
  • Strong verbal communication skills, including the ability to document operations procedures
  • Strong customer service skills and the ability to deal all types of customer service requests
  • Good analytical, communication, problem solving, and organizational skills
  • Ability to effectively interact with a diverse user base
  • Highly organized, result oriented, self-motivated and proactive
  • Knowledge of basic computer hardware.
  • Experience with desktop operating systems including Microsoft
  • Good understanding of the organization's goals and objectives.
  • Exceptional interpersonal skills, listening, and questioning skills.
  • Strong documentation skills.
  • MCSA Windows 10 / 11
  • Knowledge of InTunes
  • Active directory
  • Network essentials
  • Driver's license and own car to visit off-site locations (Leverkusen, Düren)
  • Swedish / English speaking writing

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