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Interactive

Cloud Support Engineer

Interactive Sydney, New South Wales, Australia

IT Services and IT Consulting · 501-1,000 employees

Sep 01
support-engineer Mid (2-5 yrs) Full-time Australia
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About the role

Provide L2/L3 technical support for Microsoft 365, Azure, and hybrid environments while managing patching and identity systems. Collaborate with architects and engineering teams to maintain services and support customer onboarding processes.

What they look for

Microsoft 365 Azure PowerShell ServiceNow Identity management Patching Vulnerability remediation DNS Email security ITIL Troubleshooting Communication Documentation Hybrid infrastructure PCI DSS ISO/IEC 27001

Requirements

Requires strong experience with Microsoft cloud and legacy on-premises environments, including proficiency in PowerShell and ServiceNow. Candidates should possess knowledge of ITIL processes and industry security standards like PCI DSS and ISO 27001.

Benefits

Personalised development plans Sustainability and community investment Free onsite barista Staff benefits Partner discounts

Full description

Join a collaborative team of cloud professionals who are passionate about technology, innovation, and delivering outstanding service.

  • Exposure to cutting-edge technologies and enterprise environments.
  • Work alongside an experienced team and industry experts.
  • Sydney, Brisbane or Melbourne location.

At Interactive, we help organisations get the most from their technology through managed services, cloud solutions, cyber security, and infrastructure support. With a strong focus on customer outcomes, we partner with businesses across Australia to deliver reliable, secure, and high-performing technology environments.

We're looking for a Cloud Support Engineer who thrives on solving complex challenges, delivering exceptional customer experiences, and working across Microsoft cloud environments. In this role, you'll support a diverse range of customers across Microsoft 365, Azure, and hybrid infrastructures, helping to maintain critical systems, resolve technical issues, drive continuous improvement, and provide trusted technical expertise.

Some of the key things you’ll do:

  • L2/L3 support across Microsoft 365, Azure and Microsoft legacy platforms.
  • Manage Microsoft patching and remediation activities.
  • Perform vulnerability remediation across customer environments.
  • Identity management for customer platforms using Microsoft systems.
  • Submit and process any required change controls.
  • Support customer onboarding and service transitions.
  • Collaborate with architects, engineers and pre-sales teams.
  • Install and maintain applications and services on managed Microsoft platforms.
  • Participate in an on-call roster.

What we’re looking for:

  • Strong Microsoft 365, Azure and legacy on-premises experience.
  • Experience supporting cloud and hybrid environments.
  • MSP experience highly regarded.
  • PowerShell scripting and ServiceNow platform experience.
  • Knowledge of email security, DNS, SPF, DKIM and DMARC.
  • Understanding of ITIL and operational processes.
  • Knowledge of industry best practices (PCI DSS and ISO/IEC 27001).
  • Strong communication, documentation and troubleshooting skills.

Why choose us?

  • Highly skilled, collaborative team that values expertise and knowledge‑sharing.
  • Strong learning culture with personalised development plans.
  • Commitment to sustainability and community investment.
  • Free onsite barista at our Sydney and Melbourne offices.
  • Access to a wide range of staff benefits and partner discounts.

Sounds good, we'd love to hear from you!

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